etrailerReviews 18,895

This place needs to get their $#*! together!
They have absolutely horrible customer service!
I drove two hours to pick up one single bolt. The internet says they open at 9 am. WRONG! The will call doesnt open till 1! I called and talked to crystal and explained my situation and all she could say was that there wouldnt be anyone there until 1 and that there was nothing she could do... horrible customer service in my opinion. She could have called someone to come and hand me my one single bolt! As I was sitting there waiting for 1 oclock to roll around two more people showed up expecting to get in and then werent very happy when they found out they didnt open till 1. A very poor run business in my opinion!

I must compliment e-trailer, and particularly Jameson, for the fast expert follow up I had on a question pertaining to the conversion of my Reese 5th wheel hitch from slider to conventional. I reached out to both Jameson at e-trailer and also directly to Reese Corporation with my question. Jameson followed up immediately with the right answer and precisely what I needed to purchase to make the switch. Thank you very much for the great support! By the way... I am still waiting to hear back from Reese.

I appreciate your willingness to answer questions I couldn't seem to find in any FAQs. Your recommendation-----adjusting the brakes, seemed to help quite a bit so I think the problem of weak electric brakes is now solved. It was good to know that with a proportional electric controller, you won't be able to test the full amperage load on all 4 traler brakes/wheels while sitting still. The manual slider gave me 11 amps and this seems to be enough, given the weight of my trailer, about 3600 lbs.

Your process of hands on customer service PEOPLE is great. Alot of companies forget customer service is key to developing long lasting relationships with their customers. Long lasting serves both parties. It helps the customer. It is good for bottom line of company long term. Adds to attract customers is expensive. Great customer service might seam expensive (personel cost) to the bean counters. But it is cheaper than advertising. And it pays back many times over in person to person recomendations. Great customer service causes great experiences which are shared at that point at no cost to the company. No cost advertising is the best kind. I have bought from you before on recomendation from some one else as example. And now looking at other items because of your customer service.
Keep it up.

I asked a question which i didn't write it the way i should have due to an operation i had. Regaurdless i show have been treated with "and i dont understand or can you refraze the question " the reason i was going in was i was looking to see if i was going to buy an air compressor system and which was going to be the best for me single or one with the 2gallon tank.
But Mr. James C. Response i didn't like as a professionals point i felt 2inches tall with his response how he said it. My Apologies