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etrailerReviews 18,895

3.8
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
This company does not typically respond to reviews

Instant Feedback

54,210 reviews
Florida
1 review
0 helpful votes
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Quick Response
March 6, 2018

I had a question specific to fitting bike racks for my car/hitch size which I needed validation on after watching several bike rack review videos. I posted my question and within 24hours had the info I needed. Very informative website and great support. Thank you.

Date of experience: March 6, 2018
Minnesota
1 review
0 helpful votes
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Kyle, thanks for your quick response. I went ahead and ordered a set of 4 fast gun turnbuckles that should arrive sometime today.

Much appreciated!

Scott Stricker

Date of experience: March 6, 2018
Florida
2 reviews
0 helpful votes
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I inquired into the specifications and compatability of a swiveling shower head attachment/ bracket. Jason promptly replied and prepared a web page with the answer which I could access with just a click on the link in his responsive email.

Date of experience: March 1, 2018
Michigan
1 review
0 helpful votes
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Outstanding!
February 27, 2018

Jameson replied very fast and his info. Was very helpful. I will be ordering from E-trailer very soon.

Date of experience: February 27, 2018
New Jersey
1 review
0 helpful votes
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I received a prompt reply with more information than I expected without any further questions. The information was valuable to make the buying decision.

Date of experience: February 27, 2018
Virginia
1 review
0 helpful votes
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Thanks for the quick reply. What I would offer to others is be very comprehensive in your question. The more information provided the better the answer.

Date of experience: February 26, 2018
Kansas
1 review
0 helpful votes
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Thanks for the fast help finding the right solution for my needs! Plus fast free shipping. Cant go wrong with Etrailer.com

Date of experience: February 24, 2018
New York
1 review
0 helpful votes
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Excellent
February 20, 2018

Thank you for your time in this matter. I always feel a little smarter after reading your articles you guys have great prices on all your products. All Your videos are put together very good and they're interesting to watch thanks again guys in helping me out

Date of experience: February 20, 2018
Texas
1 review
0 helpful votes
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Help
February 20, 2018

Conner's advice helped in many ways, doing a purchase when it would not work is best left to the experts. Now I have to buy another truck!

Date of experience: February 20, 2018
New Jersey
1 review
0 helpful votes
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You guys did an awesome job getting me a quick answer for the question I had on a superwinch lt2000. I had a hard time finding the answer anywhere and you guys had the answer right away and solved all my frustration finding this info

Date of experience: February 19, 2018
Pennsylvania
3 reviews
0 helpful votes
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Customer service response
February 12, 2018

I had a question on trailer hitch type and bike rack fitting. It was answered promptly and suggestions were made for what hitch style bike rack would work. Very good customer service. Thank you

Date of experience: February 11, 2018
Idaho
1 review
0 helpful votes
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Etrailer provides quick answers to my questions. I appreciate the information and have always found your advice helpful to make decisions. Thank you. I tried answering on the web site, but my messages were always send back as undeliverable.

Date of experience: February 7, 2018
California
1 review
0 helpful votes
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Service and More
February 7, 2018

I have purchased from eTrailer several times and they have always answered questions I had. 1 order had a problem and they corrected it with a phone call and an email. Bottom line... great service every time.

Date of experience: February 6, 2018
Georgia
1 review
0 helpful votes
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Outstanding service
February 7, 2018

Thank you for helping me with my ford F350 trailer question. Outstanding job! I really appreciate it thank you very much and I couldnt have asked for a quicker response or better answer thank you

Date of experience: February 6, 2018
Tennessee
1 review
0 helpful votes
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What a resource
February 7, 2018

Everytime I have a question, the staff at etrailer are quick and accurate with their responses. In addition, they answer in a way that is easily understandable. Over the years, I have learned that they know their stuff.

Date of experience: February 6, 2018
Florida
1 review
0 helpful votes
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I was VERY impressed with the information I received. My question was answered completely and I will be placing my order for the Malone 18S. The professional and exceptional manner with which this was handled should be an example for the way every company should operate. Thank you.

Date of experience: February 6, 2018
New Mexico
1 review
0 helpful votes
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I ask for instructions. I received link to a video with very detailed instructions.
Good job etrailer!

Date of experience: February 1, 2018
California
1 review
0 helpful votes
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Quick answer
January 30, 2018

I appreciated the timely response, but I was trying to figure out a way to reply. The piece he showed me was not ther one we are looking for. I do jabber pictures now's, so I may just ask again.

Date of experience: January 29, 2018
North Carolina
2 reviews
0 helpful votes
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I am very pleased with my purchase! The Windshield Cover For my 1983 Ford Jamboree fits perfectly.

Thank you for the personal touch, too!

Laraine

Date of experience: January 27, 2018
California
1 review
0 helpful votes
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I have used eTrailer for several orders over the past year. Every question I have posted is answered within one day and the communication (shipping details, tracking,...) has been excellent. I highly recommend this company.

Date of experience: January 26, 2018

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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