The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I had a question specific to fitting bike racks for my car/hitch size which I needed validation on after watching several bike rack review videos. I posted my question and within 24hours had the info I needed. Very informative website and great support. Thank you.
Kyle, thanks for your quick response. I went ahead and ordered a set of 4 fast gun turnbuckles that should arrive sometime today.
Much appreciated!
Scott Stricker
I inquired into the specifications and compatability of a swiveling shower head attachment/ bracket. Jason promptly replied and prepared a web page with the answer which I could access with just a click on the link in his responsive email.
Jameson replied very fast and his info. Was very helpful. I will be ordering from E-trailer very soon.
I received a prompt reply with more information than I expected without any further questions. The information was valuable to make the buying decision.
Thanks for the quick reply. What I would offer to others is be very comprehensive in your question. The more information provided the better the answer.
Thanks for the fast help finding the right solution for my needs! Plus fast free shipping. Cant go wrong with Etrailer.com
Thank you for your time in this matter. I always feel a little smarter after reading your articles you guys have great prices on all your products. All Your videos are put together very good and they're interesting to watch thanks again guys in helping me out
Conner's advice helped in many ways, doing a purchase when it would not work is best left to the experts. Now I have to buy another truck!
You guys did an awesome job getting me a quick answer for the question I had on a superwinch lt2000. I had a hard time finding the answer anywhere and you guys had the answer right away and solved all my frustration finding this info
I had a question on trailer hitch type and bike rack fitting. It was answered promptly and suggestions were made for what hitch style bike rack would work. Very good customer service. Thank you
Etrailer provides quick answers to my questions. I appreciate the information and have always found your advice helpful to make decisions. Thank you. I tried answering on the web site, but my messages were always send back as undeliverable.
I have purchased from eTrailer several times and they have always answered questions I had. 1 order had a problem and they corrected it with a phone call and an email. Bottom line... great service every time.
Thank you for helping me with my ford F350 trailer question. Outstanding job! I really appreciate it thank you very much and I couldnt have asked for a quicker response or better answer thank you
Everytime I have a question, the staff at etrailer are quick and accurate with their responses. In addition, they answer in a way that is easily understandable. Over the years, I have learned that they know their stuff.
I was VERY impressed with the information I received. My question was answered completely and I will be placing my order for the Malone 18S. The professional and exceptional manner with which this was handled should be an example for the way every company should operate. Thank you.
I ask for instructions. I received link to a video with very detailed instructions.
Good job etrailer!
I appreciated the timely response, but I was trying to figure out a way to reply. The piece he showed me was not ther one we are looking for. I do jabber pictures now's, so I may just ask again.
I am very pleased with my purchase! The Windshield Cover For my 1983 Ford Jamboree fits perfectly.
Thank you for the personal touch, too!
Laraine
I have used eTrailer for several orders over the past year. Every question I have posted is answered within one day and the communication (shipping details, tracking,...) has been excellent. I highly recommend this company.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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