etrailerReviews 18,895

8 days and still no part. They can have great parts but if you cant get them whats the use. Thanks a lot for the cheap shipping. NOT

Didn't really help, stated that yes unit has internal battery but, only told me about charging vehicle battery, and talked about cig lighter. Never mentioned possible need to a) charge unit batt,) b) replace internal batt? So not really any help.

Michael was super helpful on my question and as a result of the great customer service, I have ordered all the towing options for my new 2018 Jeep Cherokee. Could not pass up their price matching. This is a great company.

I paid $35 over the $25 part price for 2 day shipping. The order was delivered to location 6 days later even after I call to cancel. They said can't cancel has already shipped. Location was a vacation spot I had all ready left that location. The caretaker refused delivery and was sent back. Etrailer gave a $5 credit for the $30 part I paid for. I was out $55 and no part.

I got a very quick and informative response. He even recommended something else that I hadn't thought of I would need. I will definitely be ordering my parts needed from etrailer.

I emailed etrailer about two different hitches for my 2018 RAV4. They gave their recommendations and reasoning why.

I was looking for additional information on a brake controller and the e-trailer posted the manual for the controller to their website. I was not able to open the PDF online so they emailed the PDF to me the next day! Thank you

Thanks for the response Conner. It is exactly what I was looking for. I will be purchasing shortly. Thanks.

My only complaint right now (not installed yet) is when I called to confirm my shipping address I was told I would receive an email with tracking when it shipped. I never did and therefore didn't know to when expect it or if it had even shipped yet.

Want to replace my two piece rv roof access ladder. Asked questions about the surco universal ladder to see if it might work. Questions answered promptly. Will probably order the ladder in the next few weeks.

The answer was not what I wanted but, there probably is no other way to go from a 2 wire tow vehicle to a 3 wire toad. I have the wiring that was recommended. I just wanted something simple without the diodes and such.
Thanks for your help.

I cannot believe how quickly my question was responding to. Not only was it responded to but it was actually made a sticky on your question and answers website. Ultimately it led me to purchasing the generator from your site. Thank you ever so much. I just received delivery of it yesterday but due to an injury I cannot start it until the end of this week when I have my son helping me out. Cant wait.

I bougjt a 5th whreel bracket for my 2011 f350 super duty. After get the bracket we noticed that we would have to drill hile not only to the frame but also to the bed of the truck. After speaking to a representative they said they would take the item back but i would have to pay for shipping. Completly unsatisfactory customer service. They just lost a customer

My seal had no number on it. I emailed Etrailer the measurement of the OD of the seal shaft and ID of the wheel hub on a Sunday. They emailed me back the number of the seal I needed the next day. It arrived today, the day they said it would arrive. Great service and helpful people. Very happy...

Thanks Chris for your fast feedback on my question. I realize it is difficult to recommend a size when you aren't able to actually measure the part. I finally contacted my trailer manufacturer through the place I bought it. Although I chose to buy the parts (not stocked by etrailer) from another source. I will definitely keep etrailer in mind for future trailer part needs.

I had a question about how to measure for the proper height. Kyle S. Answered my question and really helped in my decision!

I have ordered a number of parts from etrailer.com and they have continued to surprise with their customer support and knowledgeable staff to answer technical questions. Very competitive pricing as well!

Went with recommended lug nuts and they worked perfect. Will be buying from etrailer again. Thank you

I had some questions about a product that I am going to buy. I did not want to buy a wrong one.
I had excellent experience with customer service.
They answered all my questions and give me some advices.
Thank you very much