The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
After reading the guide to the W/D hitch it's a E-Z hitch Trunnion type 92-00-1000. The guide states that this type of hitch you can back up with a turn and should not have any problems. Since all the bolts were loose still can't help thinking they were not tighten to spec before I left the shop. The guide does state after the first hundred mile to check but this was extreme. Thanks for your answer but still have my doubts J. Holt
I have been trying to price out adding a trailer hitch and trailer wiring to my 2013 Chevy Express van. Other website could not or would not answer my questions. Not only was my question answered but suggested items to purchase were also provided. This allowed me to make comparisons and confirm that I was making the correct choices for my van as my situation. I feel very confident that I will get the right items I need to add a safe and low cost towing package. You have saved me time and money. Thank you very much.
I was pleasantly surprised with both the speed and thoroughness of Adam's response to my question. Very helpful, I was able to order exactly what I needed.
I have a 2006 palomino pop-up camper. Etrailer told me this one looks to be the correct one. Unfortunately it isn't. The rail and lock are to close to the edge for it to work. I added the pictures to show.
Thanks, etrailer has always provided great service. I can trust their professional advice is correct.
Perfect advice... it helped me a lot. I will make sure I use Etrailer to purchase any future parts needs in regard to trailers. I'm glad I ask.
Thank you for your information regarding the Truck Mount 2-bike Rack for my 2015 Lincoln MKZ. I appreciate your speediness in which you replied and I will be considering in the future to purchase a bike rack.
John H. not only provided me with a highly-informative response, but did so very quickly! I immediately solved my breakaway switch problem and was off on our trip the next morning - thanks again!
I had a question regarding the proper product to order and my question was quickly answered with detail. I have not installed the product yet, but Im confident if I should have any issues the folks at etrailer will be more than willing to assist. Thank you!
I was looking for insight and guidance on weight distribution hitches, ask a question provided the details and received very descriptive answers and options. Adam R. Knows his stuff! Thanks Adam!
Thanks your answer was very helpful. The relay will keep my 2008 Jeep Grand Cherokee legal when using the motor Home turn and brake with a supplemental brake system in the towed. Thanks for the quick response.
Confirmed that this rack was not too tall for my application. I ordered it on Monday and it arrived on Wednesday.
I sent in a question about suspension parts for my Winnebago prior to ordering, It took a couple of days to get a response, I guess because they put it up on the website. After I got the response, the prices on the items I inquired about had gone up. I called etrailer and was basically told that prices change frequently. One item had only had a modest price increase so I ordered it. The next day I checked order status and the other item I wanted went back to the price I had originally seen on the website, so I ordered it. So kinda awkward but in the end it worked out.
I will be purchasing the recommended box when i can save the cash, been researching and he was spot on. More helpful than the actual makers of the boxes
Thanks it was right on the money. Also I placed an order ordder # ******* I have yet to receive a order confirmation and tracking info.
It's such a treat to find a company with great products, excellent prices and amazing customer service. Etrailer is amazing.
easy to order, delivered when they said, great price, couldn't ask for anything else..
would order from them again and tell my friends to check it out...
Jameson, I keep my tires inflated to the recommended inflation and have even tried 10 lbs over. The air temp. Seems To be usually in the mid to upper 90s. Im Leary of a 75 mph tire since that is right about the speed I travel. What would you recomend for a 85 MPH tire and load range D? How long to get them? What about increasing the tire size? See my original post below.
Every year I tow a 19 Bass Boat from Florida to Missouri in July. For the last 4 years I have a blowout or TWO! Im running Goodyear Marathon 205/75 R14 load range C. I dont put any extra weight in the boat and travel@ 70 to 74 MPH in 90 degree plus heat. Im getting too old for. This what is the best tire solution I could do.
Asked by: Rick G
Expert Reply:
Most trailer tires are only rated for 65 MPH so the issue you are having could easily be from heat build up due to the speed rating getting exceeded. Other possibility is that the tires aren't inflated to their max pressure. Trailer tires need to be inflated to the max pressure to ensure you get the full capacity and and don't cause excessive heat build up.
What I would recommend for you tire size is the # LHWL201. This tire has a speed rating of 75 mph and has a weight capacity of 1,760 lbs at 50 psi. What's also great is that it has a 2 year roadside assistance program
If your RV or trailer has a flat tire, call the help line and a technician will come change the flat for you. You can call 24 hours a day, 7 days a week, and 365 days a year from anywhere in the United States, Canada, or Puerto Rico.
I can't say enough good about etrailer... they are my go-to source for all things trailer, tow and vehicle specific related inquiries. I even post their options on various rv and towing forums I participate in.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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