etrailerReviews 18,895

Etrailer is always very helpful. Scott answered the questions and I will be following his advice. Thank you.

They sent me the wrong product and wanted me to pay for shipping to fix it. Told them I'll pay shipping and they can refund my money and take their product back. Called realtruck.com and they gave me a discount that was enough to cover cost of shipping that E-trailer is charging me. Won't be doing business with E-trailer anymore due to their lack of customer service.

I've used etrailer multiple times over the years and the service and support are great. I asked a question about an RV cover and Kevin C. Gave me a quick response and answered my question fully. Highly recommended.

Mark answered my question promptly and thoughtfully. I am going to spend about $2000 at etrailer because of his help.

Thanks to Kevin and his quick reply on the overall length of the Valterra T80A waste valve I was able to order it, install and use over the weekend.
Thanks for the prompt reply!

If it is important, go somewhere else
If it is important, go somewhere else. Customer Service will not accept responsibility, they will not meet their promises, they will not ship and then say you are too stupid to understand.

I ordered parts. I needed them by date certain. The website said "IN STOCK". I placed the order and paid for shipping to arrive FRIDAY because I need it on Saturday.

Four days later (Thursday, the day before it is supposed to arrive) I get an email, good news, your order will ship on Monday (now it is not shipping until 3 days after it was supposed to arrive.) I called and customer service said "we just got it, they are unloading the truck now. So, I asked why the system said "In stock", CS says well, it is in stock.

I am exasperated, "No, it is on a truck, but your site said in stock several days ago, it lied." CS had the audacity to say "our system did not lie, you do not understand... " Never mind the rest of the ignorance spouted by this guy.

When I asked what could be done, they did not offer to refund shipping, they did not offer to express, they did not offer to fix. Only suggestion is "I can mark this priority so they process your order and try to get it out first thing Monday." So, "IN STOCK" and "your order will arrive on________" mean nothing. Just hand over your money, do not bother to find a reliable purveyor, just trust us!

IF YOU NEED PARTS, GO SOMEWHERE ELSE! THIS COMPANY CANNOT BE TRUSTED.

I asked a question about wheels and tires for a 1960's vintage travel trailer as I could not find any spec info on-line. Conner at etrailer.com got back to me quickly and was able to provide me with some good advice and options for my situation. Thanks Conner!

I emailed in a question and received a response within 24 hours. Not only was the response timely but it also provided me with a technical answer with which I needed.

The directions provided seem to be accurate. I have not yet purchased the wiring harness or attempted the installation. I will have to check back after the installation. The answer to my question was that the procedure in the installation should still be correct. But, the specific difference from the video is that the 12VDC battery in the 2018 Ford Fusion is in the trunk (not the engine bay). So the routing instructions will not apply. But that might be minor. My specific question also had to do with whether I would need the power supply extension wire or not. I'm still not sure that I will need it, unless it is just to use a ring terminal preinstalled on it. A video clip added to the end of the original addressing installation differences on the hybrid would be helpful.

Order # ********* - Thule hideaway awning TH******* and adapter TH******* placed on 9/25/21. Both are in stock as advertise in etrailer site. I emailed on 9/29/21 to follow up without response from etrailer. Called on 9/30/21 was told both are in stock but short of driver to ship it out but will be shipped out on 10/6/21. Called on 10/8/21 spoke with Caroline indicating both are not in stock, shipping of both items are coming in next week. Needed this items so bad for up coming family trip. Waited for nothing. What a waste of time waiting, so disappointed. I would never ever shop here again.

Gave shipping and billing. They said for security reasons they couldn't ship cause address. I do all the time. Fulltime rv. Also vet with ptsd that gets pissed when money comes out of his account they won't ship the part out of cause security. Screw etrailer

Thank you for your email. I am happy to help you.

I looked into this for you and I see we attempted to call you at *******363 twice and received no answer. There was no voicemail box set up so we were unable to leave a message. As far as the payment goes, we voided it and never charged it. You had a pending hold on the account to ensure the funds were available, but we never actually received payment for it. It should have fallen right off the statement in 24-48 hours.

Take care!

Thank you,

Amy H.

Supervisor | Customer Service
Direct **************843 ext *******

It has not fallen off. Shows pending. The exact reason they couldn't ship

Update: they finally sent a replacement to the correct address. Should have done this immediately. The one sent to The Who g address was returned to them.

Here is the Executive Summary:

Ordered and received Snap Pads
One fell off first time out ( it was installed correctly and rechecked with Jack's up before taking off)
Etrailer was contacted and graciously sent a replacement - to an address I had left since we are in a Motorhome
Contacted Etrailer to resolve
First Service Rep said she decided to send it to that original address vs. address she was provided.
Second rep said company policy to send it to original address.
Had some emails with reps and a supervisor. Left message and another email with supervisor with no response to date.

It really shouldn't be this hard. I've spent hours on this and your people believe they've fulfilled their responsibility even though they sent it to the wrong address ten days after I moved on.

Kyle gave a thorough and knowledgeable answer to my question. Appreciate the feedback. I wish all other online retailers were as efficient and knowledgeable about their product line as the folks at etrailer.com are. They do it right.

Samuel responded to my question within 24 hours and was very helpful. The resources on the site are invaluable for diagnosing trailer electrical issues.

I think it uses the wrong style of bolts for bottom 2. U needed a cone shaped bolt for such tight tolerances.

Fast ordering and shipping arrived in days. Excenlet quality of conve and it came with a storage case.