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Nic D.

Contributor Level

Total Points
80

1 Review by Nic

  • etrailer

12/22/21

They sent me the wrong product and wanted me to pay for shipping to fix it. Told them I'll pay shipping and they can refund my money and take their product back. Called realtruck.com and they gave me a discount that was enough to cover cost of shipping that E-trailer is charging me. Won't be doing business with E-trailer anymore due to their lack of customer service.

Tip for consumers:
If you purchase through Etrailer.com, be prepared to pay 20% restock fee and return shipping. There are many other companies with the same product that offer free returns and no restock fee. Realtruck.com is a perfect example

Products used:
None all products returned

Service
Value
Shipping
Returns
Quality

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