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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to order. Shipped fast. Looks like quality product
All the parts in one place. I shop here whenever I need anything to do with trailers.
Detailed notes for FWD/AWD on the Venza was very handy. Instructions were clear and concise. This is my second rack from etrailer for my other vehicless
Good service, quick delivery! I've ordered from etrailer multiple times and have always been completely satisfied with the experience.
I ordered (and have ordered in the past) from etrailer but also my son has ordered things in the past. Even though I entered my name for the order they put his name on the order. It created a lot of confusion. Whoever orders should have their name on the order, not whoever ordered last. This creates problems when you submit paperwork to get reimbursed and the packing slip and receipt have someone else's name on it. That was why I only did 4 stars. If the name would have stayed the way I entered it I would have put 5 stars.
I ordered the hitch and it came in record time! It was. Abit difficult to install what with the required removal of all the plastic trim but eventually I did get the hitch installed and hope to reinstall the plastic tomorrow. It seems to fit properly.
I received the product at the expected date without issues. Seems to have good quality.
I found a trailer hitch receiver that I wanted, ordered it, and received it.
After receiving our stairs, I ordered the wrong size, after contacting customer service there is a 123.00 return shipping fee, wich is disappointing, because I intend to order the correct size as soon as I return the oversized stairs..
Got what i ordered, it csme fast snd in great condition, only problem was instructions gor assembly could have been more inclusive
Found what I needed really fast. Perfect fit.very reasonably priced.
I was looking for a replacement Furrion monitor and they had exactly what I needed. Was packaged extremely well as not to let it get damaged in delivery.
Quick and easy. Exactly what I expected. I continue to use eTrailer as my first choice for trailer parts and upgrades.
Would recommend ETrailer for any RV needs, very easy to use web site, and accurate product delivery and quick,Thank you
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members