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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I watched the video for this bike rack and did two chats with your reps. Both were helpful. I appreciate the sale price; every penny helps. This rack should give me ample capacity to carry my Pedego Interceptor and my Electra Townie ebikes. I previously purchased a trailer hitch for my present rack.
I've only bought five or six things from etrailer, but the site is especially informative, with clear, exhaustive explanations (a good thing!) and videos to help one decide. The prices seem a little better than others, and the shipping is quick and accurate. I kinda love 'em.
Easy, efficient communications with etrailer. I appreciated the advice with making my selection.
Got home to see it was delivered. Shipping cardboard tube was bent. Sure as heck upon sliding out the trim it was bent too. No fault to Etrailer...Likely bent in the delivery process.
Quick easy and as described what else can I say but great experience
I have purchased 2 hitches that have been perfect fit, I finally received my bike carrier and it looks good.
Good site just need bigger tie wraps. Plug and play
The item is what I was searching for and it will fulfill my needs perfectly.
Arrived quickly, appears to be exactly what's needed. Haven't installed the new part yet.
This was the second trailer hitch I had ordered from etrailer and just like the first one which was for a different auto manufacturer it went without out a hitch! No problems at all, very easy to install. Instructions were good, accurate and everything went very smoothly.
Items were packaged very well so no parts were lost during shipping.
The customer service is excellent and they reach out in regards to your order to ensure that everything went smoothly.
Very pleased wheels are just what I wanted. They arrived in just an arrived in just a few days and they were well packed excellent shape when they arrived.
Very good. I ordered this trailer hitch for a good friend who is not familiar with using a computer. The website is easy to use. The order arrived undamaged and on the time and date promised. I am very pleased with etrailer and would use them agoain.
Everything is unknown at this point...however all the YouTube videos show it to be straight forward as far as the assembly persedurs go...
Everything is unknown at this point...
This is a great replacement for my discontinued tub. They only problems I had was the drain hole wasn't in the same place.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members