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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good experience but subject to product condition.
Condition was very good and relatively easy to install.
So far shoping is fine with there was bigger pic of the items or more full screen zoom in this is my first time buy and a lot of bad revies have me worreyed
Though they don't offer customers the opportunity to create an account (to check on orders etc) their customer service team sends updates and follow ups. I've never experienced personalized service like this before. I had an issue with an item and contacted them. The response was fast and my concern was handled promptly. This is my 2nd purchase at etrailer and will keep buying from them.
So, this is how I get to more than 50 characters, by writing something.
Found the part easily on your site parts came in a timely manner and everything was as ordered with no issues.
They had everything I needed even for a vehicle that not many use to tow, fast shipping and quality products
Always quick, easy, and reliable. The instructional videos put etrailer above and beyond the competition.
Quick shopping, the install video and diagrams worked great. Only thing I can say is the handle I ordered had a blot with it and it was loose in the box and was stuck in the packing, maybe it should be tapped to the handle so it doesn't get overlooked.
Easy to find the part, quick shipping. I could not find the part anywhere else.
Ordered and shipped out same day. Name brand equipment, competitive pricing
You send way too many emails. It's just a waste of my precious time
User friendly website, item as described, quick delivery. A+
I paid for 1 day express shipping which took four days.
I paid for 3 day shipping that took five days on another order.
The clear 12" replacement slider for our screen door fit perfect on our 2017 Jayco North Point. E-Trailer sent the part out promptly. Pleased with their communication. The only small complaint would be with the USPS taking a week to receive the part.
Perfect. Thanks for the treatment. It was like gold and silver, silver and gold, like Yukon would say….
Ordering this item on E-trailer was easy.
They informed me that the item would be delivered on 1/14/25.
I was informed that the item arrived around 11:00 on the 14th. It was
A late gift from this previous holiday. I wasn't present to verify it's accuracy
On delivery, however, I did get a verbal from a family member.
Thank you very much E-Trailer.
Was easy to order and the order arrived one day before scheduled date.
Simple and easy to find what I need and get it ordered. Really like ordering from e trailer.
Easy ordering, easy transaction, timely delivery, great contact by seller
Tracking my order shows that within 20 minutes of a online order, it was already listed as packed and shipped along with each employee's name involved in the process. Received my order in two days. Nice email follow ups. One of the top rated customer service companies I have ever dealt with. Keep up the great work!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members