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etrailerReviews 18,895

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,209 reviews

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California
1 review
0 helpful votes
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Accurate, quick, painless
January 25, 2025

Got my order on time, install was a breeze, came with everything I needed.

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
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CH
January 25, 2025

The shipping was all ripped open hitch was scrached alot.
Sent you pitures of damage may not evey buy from you again had to repaint 1/2 the hitch.

Date of experience: January 15, 2025
Mexico
1 review
0 helpful votes
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Excelente
January 25, 2025

Excelente calidad y servicio, el producto ha mejorado el vehiculo.

Date of experience: January 15, 2025
Texas
2 reviews
0 helpful votes
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Great item
January 25, 2025

There are a few options out there. I really like this one. It seems to be a great fit on my F150 and I am very pleased.

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
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Prompt processing and delivery
January 25, 2025

Good procedures and follow-up@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Date of experience: January 15, 2025
Minnesota
1 review
0 helpful votes
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Easy Order
January 25, 2025

Item was easy to search what i needed ordering was simple and easy.

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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I have purchased items from here in the past and it has been a good experience each time. I have referred this site to several people, and no one has said anything about any bad experiences. I have been very pleased with the quality of the products purchased also

Date of experience: January 23, 2025
North Carolina
1 review
0 helpful votes
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Couldn't have been easier to get a new axle for my trailer on a tight timeline. Fast shipping and product was as described and ready to roll.

Date of experience: January 15, 2025
North Carolina
1 review
0 helpful votes
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Excellent website, very informative about the product I was looking for and they had exactly what I needed.

Date of experience: January 28, 2025
Iowa
1 review
0 helpful votes
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Good Video with details
January 24, 2025

Based on the details in the video, I was able to confirm this would fit on my trailer, ordered the parts, and installed it. The only minor hickup was the U bolts were too short, I needed to source them locally.

Date of experience: January 14, 2025
Illinois
1 review
0 helpful votes
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Very fast & great service!
January 24, 2025

I ordered on a Monday and had it on my doorstep on Wednesday morning! I Would order again from them. Thank you!

Date of experience: January 14, 2025
Texas
2 reviews
0 helpful votes
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Had what I needed and shipped quickly
January 24, 2025

The jack for my trailer finally broke. Replaced with a new one from etrailer and upgraded trailer wiring while I was at it. Shipped out quickly

Date of experience: January 14, 2025
Missouri
1 review
0 helpful votes
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Very happy
January 24, 2025

Very Happy happy happy happy happy happy happy happy happy happy happy happy

Date of experience: January 22, 2025
Minnesota
1 review
0 helpful votes
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Great oil pan heaters
January 24, 2025

Have ordered several of these over the years for various vehicles. They're the first addition to each new to me vehicle.

Date of experience: January 14, 2025
New York
1 review
0 helpful votes
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I have now purchased two items from e-trailer and I can say that they FAR surpass most companies these days. From their videos, custom to your vehicle, to their customer support via chat or phone, I have felt very confident with both purchases. Their after sale communication is excellent, letting you know each step of the way from sale to delivery where your item is at in the process. You just can't go wrong with this company!

Date of experience: January 14, 2025
Canada
1 review
0 helpful votes
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Cargo carrier locks
January 24, 2025

This is a great company to deal with for parts. Order was as expected with quick shipping and delivery.

Date of experience: January 14, 2025
Washington
1 review
0 helpful votes
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4 out of 5 stars
January 24, 2025

Quick and easy to order parts been using e trailer for years they'd get 5 stars if they quit tossing the bearings in with all the other hardware when ordering a trailer hub it's causes pitting and wear on brand new bearing. Should package them in bubble wrap prior at minimum

Date of experience: January 14, 2025
Texas
1 review
0 helpful votes
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Good prices
January 24, 2025

Easy to find my item and check out. Shipping is pretty slow but so is almost everything else right now. I got my items and nothing was damaged or missing. Thats a huge plus.

Date of experience: January 22, 2025
Minnesota
4 reviews
0 helpful votes
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Shipped almost immediately!
January 24, 2025

I recieved my cover in about 2 weeks. Seems very well made. I haven't had a chance to put it on yet.

Date of experience: January 22, 2025
Illinois
2 reviews
0 helpful votes
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Fast service, Grear Prices
January 24, 2025
Updated review

Easy to navigate, Low prices, huge instock inventory and Fast shipping. Our companys Go-To Supplier!

Date of experience: January 22, 2025

EASYT TO USE WEBSITE
December 14, 2024
Previous review

EASYT TO USE WEBSITE

Date of experience: December 4, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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