On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Everything we've bought so far from etrailer has been great! Great quality, great price. No complaints.
Very easy site to order from. Have alot of good stuff. Haven't installed anything yet to tell quality, hopefully it's good to go
Very convenient shopping except.I haven't tried installing it yet
Couldn't be easier. I could have done the whole job in 15 minutes, but the weather was COLD and I was rolling around on the ground. I am very pleased with the fit and finish, and the installation process.
Steering stabilizer was simple to install. I watched the video first, which answered all my questions in advance. One caution: Do not use a ratcheting box end to tighten nuts on the tie rod mount. There won't be enough room between the tie rod and stabilizer spring to get the wrench off. Ask me how I know this.
Website easy to navigate, customer service chat about the part specific to my Honda Passport confirmed I'd made the correct choice.
The order was delayed I'm sure because of the weather. The cable looked great when I received it. I would order from, the company again.
I value videos for installation as well as product information
Great! Good product, fits perfectly, pulls good and look great on truck
Guides and video was very helpful in selecting the right controller and cable for my specific vehicle. I haven't installed yet but have high confidence it will fit and operate as desired.
I just purchased and installed my fourth 2 inch trailer hitch from Etrailer. I don't know why anyone would buy a hitch anywhere else or pay dealer installed prices. Etrailer makes it easy to order the correct hitch and wiring harness, and their how to installation videos makes the whole process simple. They offer a great product for a good price and deliver it quickly. If you have a question about your order or have an installation question their customer service group is super helpful and they have great weekend hours.
This was my 4th or 5th hitch purchase from etrailer. I have been extremely satisfied with each of my previous purchases; However, with this last one, the bolt holes did not lineup. I had to use a C clamp to force the hole to lineup.
Quick response from Jameson C he knew exactly what I needed to complete the install. I purchased the harness today. Thank you!
Got my order in less than 36 hours no shipping charge! Who does that?
This is a waste of my time and filling in this stupid questionnaire. So it makes the experience bad.
I have been in the vehicle repair business for 30 years and the last handful of years that I've been dealing with etrailer has honestly been my best business experiences in the 30 years. Great products and always great customer service.
Everything was good except when I got the hitch could spots the paint was chipped away, probably do to poor shipping and handling but that's what you get these days.
Wish the ramp came with it but I can't afford another $200 after ramp cost $300.
Customer service was very helpful finding accessories but amazon was cheaper for reflective tape and lights.
Quite easy ordering, fast processing and shipping. Would definitely recommend etrailer.
I had no problem with ordering what I needed. I received exactly what I needed
Excellent service and attention to detail, I use etrailer all the time for my old trailers
Fast, easy, and excellent product descriptions
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members