etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Had exactly what I was looking for and beat out Amazon on the items prices
All items arrived in great shape. ……………………………………………………..
Fastest shipping compared to competitors, shipping was fast, needed the light for a customer
Needed a spare key in case I lost my original one and this was the correct one.
Ordered a Dometic 15k AC w heat pump. Order was processed correctly and AC was shipped in a timely manner.
All positive and easy to order. Fast shipment and part appears to be exact as photos showed.
As described, the bolts are a tight fit in the links Andy Abe to be screwed into the link to get them through, but not a big deal.
Very simple to use the web sight
Order the hitch and it was shipped the next day and arrived on the day they said it would.
I thought I was missing the mounting hardware, I text Amy, she explained that if the hitch came without a box then check inside the receiving tube or it would be taped to the hitch itself.
Amy was correct, I found it taped to hitch assembly.
So the service,advice,shipping all were GREAT!
Love etrailer, they always have what I'm looking for and all my transactions have been great along with fast shipping. #1 in my book!
Very easy to find correct part. Easy to order and keep track of shipping. The front hitch fit and was easy to install. The entire experience was great.
Options and selection of products in stock are important to me in finding exactly what I feel that I will need to fit my needs. etrailer.com does that for me.
Product arrived on time (and not broken) website and product info are exceptional.
Customer Service and Return policy is beats competitors.
Always great products and prices. Installation DIY, with guaranteed ease! Site is simple to navigate and products are awesome!
You are a great company and easy to deal with. Everything that i have ordered has been great.box was damaged but product looks great. Will be waiting until the weather gets warmer here in Canada
Shopping was easy, installation was difficult! Bolts broke when being snug into place. No toque.
Easy replacement for existing power center and quickly charged 12v lithium batteries with proper charge cycle.
Quick shipping. Easy to install. Bright LED tail lights. Will buy again.
I found the parts quickly on etrailer that I needed to repair some busted nuts that had come "un-welded" while installing my new hitch. Delivery was fast and it was easy to find the parts on the website.
Easy to find the correct hitch and wiring harness for my Odyssey, this is the hitch purchase from trailer as the price is right and the shipping is quick.
I was so glad to find exactly what I was looking for very quickly and it indicates I will get the parts before I need them.
Items ordered arrived timely and as described. My orders fit as advertised. The website is easy to maneuver. The videos are also very helpful.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members