etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very pleased with the quality of this RV tongue weight scale.
Super simple and easy experience and had exactly what I needed with fair prices and fast shipping.
Great website and easy to navigate, wouldn't know that I needed a powered trailer harness without these guys.
Absolutely amazing customer service. Accidently ordered something wrong and before I could even catch it they were reaching out to me to confirm the order was correct. So nice to have an experience like this in todays time.
You sent the wrong size, reordered today, not happy, puts one day behind on vacation
Had several questions about S-Type Konig tire chains. The eTrailer representative was very helpful and friendly and helped me decide on the best chains for my vehicle.
Ordered a ceiling exhaust fan, delivered in a timely manner, very happy with the product and service.
Received the replacement for my CE Smith trailer bar and it fit perfectly, good quality, and was 1/4th the price of the CE. PVC fit right over and matches the other side perfectly.
I have the order. It looks good, looks like it will fit. I just have to get my spare tire off and it seems like no one took off the spare since the production of the vehicle. I'll get it off on my weekend and send you an update!
Had an old Thule ski rack that didn't fit my new truck. I found the right fit components here.
We haven't tried it yet. Looks shorter than the old one. I can update once I use it.
Shopping, shipping, delivery time frame and product were all as expected. Thank you
E-trailer couldn't have made it easier! We had what we needed in no time! Thanks for fast service and fast delivery!
I had my order shipped to an install shop and it arrived sooner then quoted and exactly what I needed.
Thank you
This was the second item I ordered from ETrailer. Fast delivery on the part I needed. I'll keep coming back. Great resource to have for full time Rv'er always on the road.
Every went well except one bolt was missing from the base I received. No worries! I was able to remove one from my old companion hitch that worked fine.
Package looks good, descent price. To early to say how good the antenna works.
The item was shipped the same day and arrived quicker that junk mail! It was exactly as described. I am very happy and will buy from them again.
Tiny LED reading light is very overpriced. Service was good.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members