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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,210 reviews
Georgia
1 review
0 helpful votes
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E-bike rack
May 7, 2024
Updated review

Prices seem a little high. Checking with another supplier, the prices were the same, but the free, fast shipping sold me!

Date of experience: April 23, 2024

Prices seem a little high
April 25, 2024
Previous review

Prices seem a little high.

Date of experience: April 15, 2024
New Mexico
1 review
0 helpful votes
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Prefect fit
May 7, 2024

The product was received and the next day I installed it in 1 hrs. Great fit

Date of experience: April 23, 2024
Massachusetts
1 review
0 helpful votes
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Good stuff
May 7, 2024

This was a good stuff to put on the Audi q7 fix perfect

Date of experience: April 23, 2024
Oregon
1 review
0 helpful votes
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Excellent Customer Service!
May 7, 2024

I just love it when I discover another American company that has EXCELLENT customer service and terrific products!

Date of experience: April 23, 2024
Maine
2 reviews
0 helpful votes
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I was very impressed with the way Josh was handling my concerns.

Date of experience: April 23, 2024
Washington
1 review
0 helpful votes
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Received as ordered on tome
May 7, 2024

Met all expectations. Correct product was shipped - arrived on time and in good condition. Product worked as advertised.

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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F150, Prodigy P3, Ford pigtail
May 7, 2024

When my order showed up I was not so sure the pigtail was correct as I could not find a plug under the dash that it would fit. ETrailer's customer service was able to help by confirming the pigtail I got was indeed correct based upon the pics I sent in, and they offered some insight on where I might find the plug for the factory brake controller wiring harness

Date of experience: April 23, 2024
Minnesota
1 review
0 helpful votes
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Very nice shopping experience
May 7, 2024

Nice user friendly web site. Everything came that I ordered, in a very timely fashion

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Excellent selection of trailer parts. Easy ordering and fast shipping. Outstanding customer service.

Date of experience: April 23, 2024
Vermont
1 review
0 helpful votes
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Met all my needs
May 7, 2024

Easy to use and clear data on products, and did I mention fast?

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Great customer service
May 7, 2024

Product was delayed so I got a personal email explaining why it was delayed. Then the product came ahead of their estimated time frame!

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
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Not a problem...quick delivery time. Good product...good experience

Date of experience: April 23, 2024
Nevada
1 review
0 helpful votes
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Love the mat
May 7, 2024

Love e trailer. You have everything anyone needs for trailers of all types. I have shopped with you for years and always great prices and products

Date of experience: April 23, 2024
Michigan
1 review
0 helpful votes
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Fast and convenient
May 7, 2024

I received my awning within a week after I ordered it online. Great job!

Date of experience: April 23, 2024
New Mexico
1 review
0 helpful votes
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Great website - easy to navigate. I found the part i was looking for...

Date of experience: April 23, 2024
Rhode Island
1 review
0 helpful votes
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Joanne
May 7, 2024

I think I will have my customer service reps call and speak with Joanne. She will train them better than I can. I would offer her a job but the move accost country might not work. Joking aside, she is one of the reason I continue to order from etrailer. The other reason is I keep selling my car after I set it up to tow and buy a new one that, you guessed it, needs to tow.

Date of experience: April 23, 2024
Ohio
1 review
0 helpful votes
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E-Trailer Delivered as Always
May 7, 2024

Purchased a 26"-60" storage slide to use as an outdoor kitchen on our 5th wheel. Ordered on a Monday, delivered on Wednesday. I don't know what magic E-Trailer uses, but to ship a large box across the country in 36 hours is amazing. The Moryde sliding tray is awesome. Super heavy duty and easy to install. My two burner Blackstone fits perfectly, now I just need to build it into the tray as planned.

Date of experience: April 23, 2024
Iowa
1 review
0 helpful votes
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Order was delivered but a week later that the expected delivery date. At one point it was within 30 miles of the delivery address. But from that date It went from Davenport, IA to Wisconsin to Minnesota then back to Des Moines then to Davenport again and then to us.

Date of experience: April 23, 2024
North Dakota
1 review
0 helpful votes
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Always good doing business with e trailer. Keep up the good service.

Date of experience: April 23, 2024
Iowa
1 review
0 helpful votes
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Needed a replacement rim for my camper after the old one was damaged. Etrailer had the exact wheel I needed and it arrived quickly, but unfortunately there was a big ding on the rim. I don't know that etrailer would have been aware of this because it was under the plastic wrap but not what you want to see. I needed it in a pinch and it didn't affect functionality so not a huge deal.

Date of experience: April 23, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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