The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Order was delivered as expected in a couple days. Awesome service.
With the information received from customer support I got exactly what I needed
Great, product reviews everything worked as it was designed
Great purchase, item as described, shipment super fast, great communication
Very straight forward & easy! Problem is installing the new repair kit - getting washers in correct
Arrived in a short time. Quality is very good. You're lucky I wrote this much.
Overall I am quite happy. The performance of the product and buying experience exceeded my expectations. The website was informative and easy to navigate. The you tube videos were excellent answering my questions about what to expect in performance and how to install the product. BTW, no need to lower the vehicle to install the bump stop - Just place a jack under the control arm. My only beef is the price. $300 seems like a lot for what you are getting but there's no denying how well they work. The reduction in body roll and squat is significant and greatly improves the handling, loaded or not.
Have ordered before, same hitch for my husband's truck, great fit.
Great prices, love the free shipping
The hitch fit perfectly, no installation problems. The wiring harness was an easy install.
This is the second hitch that I have gotten from Etrailer. Both were perfect fits for my vehicles, and you can not beat the price. The only complaint that I have with both of the hitches that I have bought, is the box they ship in is not heavy duty enough. I get that it's a forty-five pound chunk of steel, but both the hitches I bought have been busting out of the box, and have had the powder coating scrubbed off a couple of the corners. I did however receive them both within a couple of days after ordering.
Ordered on Monday morning, canceled the order 10 minutes later because I clicked the wrong item. Reordered and received the order 2 days later.
Thank you for the prompt delivery. Now I need to install them!
One of our packages was lost in shipping. We reached out to them and they immediately started researching and opening a claim with USPS. Less than 24 hours later, the claim was closed and another part was shipped out. Great customer service! Highly recommend this company!
Fast shipping good price and great customer service what more could you ask for!
Itg was very easy to use the etrailers website, Pricing was very good. Customer service responses were very quick.
It's a universal mount and has many options for mounting. I plan to use it as a backup for may on-board Onan unit.
Most of the time I only need something to charge batteries with and this will mount the Generator in front so I have to listen to it.
And the best part, it will be secure so I shouldn't have to about somebody stealing it.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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