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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,210 reviews
New Mexico
1 review
0 helpful votes
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Great service.
May 7, 2024

Order was delivered as expected in a couple days. Awesome service.

Date of experience: April 23, 2024
Montana
1 review
0 helpful votes
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Great Experience with eTrailer
May 7, 2024

With the information received from customer support I got exactly what I needed

Date of experience: April 23, 2024
Wisconsin
1 review
0 helpful votes
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Replacement lights
May 7, 2024

Great, product reviews everything worked as it was designed

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Awesome wheels!
May 7, 2024

Great purchase, item as described, shipment super fast, great communication

Date of experience: April 23, 2024
California
2 reviews
0 helpful votes
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Website is very good!
May 7, 2024

Very straight forward & easy! Problem is installing the new repair kit - getting washers in correct

Date of experience: April 23, 2024
Florida
2 reviews
0 helpful votes
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Excellent
May 7, 2024

I found out items are made by Curt, that's good. Hitch for my car fit perfectly.

Date of experience: April 23, 2024
Minnesota
1 review
0 helpful votes
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Stabilizers
May 7, 2024

Arrived in a short time. Quality is very good. You're lucky I wrote this much.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Overall I am quite happy. The performance of the product and buying experience exceeded my expectations. The website was informative and easy to navigate. The you tube videos were excellent answering my questions about what to expect in performance and how to install the product. BTW, no need to lower the vehicle to install the bump stop - Just place a jack under the control arm. My only beef is the price. $300 seems like a lot for what you are getting but there's no denying how well they work. The reduction in body roll and squat is significant and greatly improves the handling, loaded or not.

Date of experience: April 23, 2024
South Carolina
2 reviews
0 helpful votes
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Hitch
May 7, 2024
Updated review

Have ordered before, same hitch for my husband's truck, great fit.

Date of experience: April 23, 2024

Great prices, love the free shipping
January 27, 2024
Previous review

Great prices, love the free shipping

Date of experience: January 27, 2024
Florida
1 review
0 helpful votes
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Trailer hitch
May 7, 2024

The hitch fit perfectly, no installation problems. The wiring harness was an easy install.

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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This is the second hitch that I have gotten from Etrailer. Both were perfect fits for my vehicles, and you can not beat the price. The only complaint that I have with both of the hitches that I have bought, is the box they ship in is not heavy duty enough. I get that it's a forty-five pound chunk of steel, but both the hitches I bought have been busting out of the box, and have had the powder coating scrubbed off a couple of the corners. I did however receive them both within a couple of days after ordering.

Date of experience: April 23, 2024
Wisconsin
2 reviews
0 helpful votes
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Fast Delivery
May 7, 2024

Ordered on Monday morning, canceled the order 10 minutes later because I clicked the wrong item. Reordered and received the order 2 days later.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Great experience!
May 7, 2024

Thank you for the prompt delivery. Now I need to install them!

Date of experience: April 23, 2024
Colorado
1 review
0 helpful votes
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Excellent. Got Hellwig Pro Series helper springs for my Sprinter Van for one of best prices available with quick and easy shipping.

Date of experience: April 23, 2024
Louisiana
1 review
0 helpful votes
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One of our packages was lost in shipping. We reached out to them and they immediately started researching and opening a claim with USPS. Less than 24 hours later, the claim was closed and another part was shipped out. Great customer service! Highly recommend this company!

Date of experience: April 23, 2024
Florida
2 reviews
0 helpful votes
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Great customer service
May 7, 2024

Fast shipping good price and great customer service what more could you ask for!

Date of experience: April 23, 2024
Texas
1 review
0 helpful votes
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Excellent
May 7, 2024

Fast easy service, quick turnaround from ordering to shipping.

Date of experience: April 23, 2024
Ohio
1 review
0 helpful votes
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Beads were smashed together making it difficult to air up the tires. Took 4 days longer for delivery than what was listed when I ordered the tires.

Date of experience: April 23, 2024
Oregon
1 review
0 helpful votes
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Replacement trailer light lens
May 7, 2024

Itg was very easy to use the etrailers website, Pricing was very good. Customer service responses were very quick.

Date of experience: April 23, 2024
Texas
1 review
0 helpful votes
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It works as it should.
May 7, 2024

It's a universal mount and has many options for mounting. I plan to use it as a backup for may on-board Onan unit.

Most of the time I only need something to charge batteries with and this will mount the Generator in front so I have to listen to it.

And the best part, it will be secure so I shouldn't have to about somebody stealing it.

Date of experience: April 23, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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