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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,210 reviews
New York
1 review
0 helpful votes
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Great Fit
May 7, 2024

Fit as expected and easy to install. All required hardware included.

Date of experience: April 24, 2024
Colorado
2 reviews
0 helpful votes
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Fast shipping
May 7, 2024

My hitch arrived super quick. It was at my door before I was ready to install it. Well done!

Date of experience: April 24, 2024
New York
1 review
0 helpful votes
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Items arrived in 2 days as described well packaged

Date of experience: April 24, 2024
Texas
1 review
0 helpful votes
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Sturdy product!
May 7, 2024

It is a very sturdy product. It did add some weight to my trailer for I need to be careful with but is a really good transitions

Date of experience: April 23, 2024
Texas
1 review
0 helpful votes
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Real kosher man!
May 7, 2024

All's good! No pressure, man! I'm just groovin' in my Leisure Travel Van waiting' for July when I'll spread my wings and fly! Fly to the Rockies, the Grand Tetons, to Glacier, and beyond! Banff and Jasper await! 6b

Date of experience: April 23, 2024
Kentucky
2 reviews
0 helpful votes
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SUV Traler hitch/Bike rack
May 7, 2024

Very timely delivery, but I haven't had a chance to assemble/install my trailer hitch and bike rack yet.

Date of experience: April 23, 2024
Idaho
1 review
0 helpful votes
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Great product.
May 7, 2024

Item as advertised. Installation was very easy, instruction very clear. My only comment is I wish a 90 degree option was available for some strain relief on the connection.

Date of experience: April 23, 2024
Idaho
1 review
0 helpful votes
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New Travel Trailer rims
May 7, 2024

Keep up the good work guys! The rims look good with the nice glossy black finish

Original rim on my TT developed an air leak, best thing to do is to replace both rims wrapped in new Good Year Endurance tires. I'm ready to go for camping season this year.

Date of experience: April 23, 2024
Washington
1 review
0 helpful votes
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Already installed. Your video helped a ton! Thank you!

Date of experience: April 23, 2024
Mississippi
1 review
0 helpful votes
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Tires were exactly what I needed! Came in quick and were a perfect fit for my trailer.

Date of experience: April 23, 2024
Oregon
1 review
0 helpful votes
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A very blessed experience
May 7, 2024

We thank you very much, we love the snap pads!
Thank you again!
Debbie

Date of experience: April 23, 2024
Minnesota
1 review
0 helpful votes
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Nice product
May 7, 2024

Placing the order went really good, quick delivery and happy with the product.

Date of experience: April 23, 2024
New York
1 review
0 helpful votes
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The order arrived as promised, on time. The product is of high quality, and works exactly as advertised. E Trailer's video was a big help.

Date of experience: April 23, 2024
Rhode Island
1 review
0 helpful votes
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Quick and easy. I'm confident this hitch will fit my car.

Date of experience: April 23, 2024
New York
2 reviews
0 helpful votes
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Very efficient
May 7, 2024

I have been well satisfied with this company for my boat and trailer parts.

Date of experience: April 23, 2024
Texas
2 reviews
0 helpful votes
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Shipping problem
May 7, 2024

The ordering process went great. Notified by several emails that the large heavy item was on the way. The tracking # showed it was UPS. Then I manually check the tracking and UPS marked it as "customer requested to hold at facility for pickup." I never notified UPS to hold. I then contacted the Cunningham TN facility and lady admits the driver said it was too heavy to deliver. I called eTrailer and let customer service know; that I paid for the item through them and it had shipping included. If I have to go pick the item up then I should receive a discount. UPS is paid to ship - accepted it at onset to deliver it taking the payment - then the end user driver decides he/she doesn't have to delivery it? ETrailer customer service never called back as they said they would. I had to get my brother to help go pick it up since my truck was torn apart and being worked on - hence the heavy bumper purchased.

Looking for eTrailer to make it right. Thank you.

Date of experience: April 23, 2024
Colorado
1 review
0 helpful votes
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Earlier than expected
May 7, 2024

My order got to my brother in law a day earlier than expected.

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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No confirmation email
May 7, 2024

I never received a confirmation email that my items were shipped, only that they were delivered.

Date of experience: April 23, 2024
Idaho
1 review
0 helpful votes
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As a returning customer, I have always had excellent service and found quality products. The DEMCO SS Tow Trailer is no exception, love the trailer and can't wait to use it. My only complaint is the shipping via USPS which was recently bought by TForce Freight. TForce has a lot of work to do as to customer service and reliable shipping. Due to the recent takeover by TForce I will give them a break in that they must be working out the bugs as it is a new operation, wishing them well and good luck.

Date of experience: April 23, 2024
Wisconsin
1 review
0 helpful votes
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So easy
May 7, 2024

Best and easiest way to get a hitch. Ordered the hitch and all the parts came in 2 days. Awesome company.

Date of experience: April 23, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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