etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My order was delayed and shipped in two separate packages. I received one. I emailed the company. They responded within 15 hours.
Etrailer is always spot on with timing and what I ordered. Never have to worry.
Great products and outstanding service. The latest hitch purchased was for a Mazda CX30. Had to do a little trimming of air dam under bumper but fit otherwise great.
Item came on time and was exactly as ordered. Tail light was easy to install and works perfectly
They get your order shipped fast with many shipping options.
It was very fast. The product is very high quality. I thank you for your attention to me and placed an order
Very good choices of leaf springs and accessories.
Item came as described and worked perfectly for what I needed.
The box arrived, wide open luckily, no parts were missing. I contacted the trailer due to some scrapes and damage on my trailer hitch, they quickly provided me a partial refund and advice on where to get paint on how to match the scrapes.
It was great.What else can I say? There was no issues. I will order again.
Our order arrived as promised & is exactly what is needed.
The agent I spoke to about this product said that it would be a match up with the frame supports I bought from etrailer and they didn't so here I am at the dealer were I bought the camper from and they didn't have what I needed so I had to put on 2 ratchet straps on the rear of the camper to drive it to Ace Hardware I plan to buy more products from etrailer I hope they get my orders right
I was worried about installing and having to drop the muffler. They included easy to understand instructions and installing was relatively easy
Item selection easy although lots more items than what is asked for crowds the page
The Thule truck rack Aero adjustable load stop 4-pack that I ordered arrived on the date promised in perfect condition. A great company to do business with.
Everything went well except my trailer hitch was missing two washers I had to go buy.
Fast shipping, item exactly as described and fit our trailer perfectly.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members