etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They had what I needed, made it easy to purchase and they shipped it immediately. Thank you
Lights are plug and play and work as expected. Not as tall as original marker lights but not much. Satisfied.
This is the fourth receiver hitch I have purchased from E Trailer, and three survived shipping. However number four did not survive UPS. The Good Folks at E Trailer are taking great care of me and shipping a replacement. All of my interactions with the guys and gals at E Trailer have been fantastic. This is one of the few companies that a human being will answer the phone, it does not get any better than that.
After searching all over the internet for this product I finally found it on e trailer.
Delivery time was exceptional and the product matched the description as describe.
You have to drill all the wholes, but it works.
Its tight
Within a couple hours of ordering i received notification that the item had been pulled, packed, and was awaiting shipping. In less than 5 days I had what I was needing!
This was my first purchase from Etrailer. I bought 2 hitches for 2 different cars. Easy to find the proper product. Great information on hitch installations. Easy ordering. Fast delivery. I couldn't ask for a better experience. They are both great!
Here's a great alternative. Personalized service, great selection, quick shipping.
I had a great expirence from ordering online, prompt customer service response to delivery. Thank you. I will use your business again.
The first trailer hitch. I bought didn't fit in correctly and they help me pick one that would.
This is the second time I ordered this trailer package. When I ordered the light package a few years ago, I quickly changed out the original trailer lights which were nothing but trouble since first bought. The new set has been working great with no issues. I've been very impressed and pleased, so much that I ordered a set for my son to upgrade his boat trailer lights. My compliments to George and company for this great product.
Ordered parts for the trailer & received them in less than a week, with free shipping.
The company even followed up to confirm I received the shipment & my satisfaction.
Order the trailer hitch, it arrived in two days, took about 30 minutes to install
Site is easy to navigate. Fast shipping and delivery.
After finding the docking lights I needed they were delivered quickly and were high quality lights.
Great products, fast shipping and great customer service.
I just wish I were able to log in and view my history of orders. If someone asks what I bought I need to look things up...
I installed them no problem and the seem to work just fine, but there was some damage from shipping that actually popped one of the mounting studs out of its hole and tweaked out the brake pads. I fixed it but still.
Etrailer gave me a great price and delivered my purchase (5th wheel hitch) quickly. Finding the right equipment for my truck on the etrailer website was also easy and accurate. What's not to like?
Always appreciate the ease of shopping at etrailer.com, and the excellent prices on items I need.
We ordered the keys for our car top carrier and they came quickly and fit perfect.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members