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etrailerReviews 18,895

3.8
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,211 reviews
Georgia
1 review
0 helpful votes
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Fast delivery
May 15, 2024

I own an Rv renting business and have some out of state consignments that were picking up there Rv and noticed the awning arm at the last minute. In a panic I started looking online for the piece I needed and found it here on etrailer. Used the expedited shipping service and it got to me super fast. I got it installed and rv owners never got delayed. Thanks etrailer I will continue to use you guys for my business.

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
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Trunk Camper Tráiler Lights
May 15, 2024

Shipping was faster than initially told, which was even better.

Date of experience: May 5, 2024
District of Columbia
1 review
0 helpful votes
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Easy Shopping and selection
May 15, 2024

I find the eTrailer videos so helpful. Sometimes I check the prices at other places, but I find the eTrailer prices are right in line. I like the selection and feel the products are good quality, and I like to support American industry when I can.

Date of experience: May 5, 2024
Oklahoma
1 review
0 helpful votes
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Great communication.
May 15, 2024

They kept me up to date with the status of my order

Date of experience: May 5, 2024
Florida
2 reviews
0 helpful votes
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Great experience!
May 15, 2024

Everything I ordered was accurate and on time.Ordered for a specific vehicle that is brand new and the hitch and light harness are spot on.

Date of experience: May 5, 2024
Pennsylvania
1 review
0 helpful votes
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Fix as expected
May 15, 2024

It fit as was expected. Installation was straightforward. Directions were clear and easy to read. I didn't drop the exhaust as the directions stated. The receiver can be wormed into position without dropping. It was about a 30 minute install.

Date of experience: May 5, 2024
Pennsylvania
1 review
0 helpful votes
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Advent air conditioner
May 15, 2024

Ordered as a replacement for my Coachmen Apex. It was delivered quickly, and in good condition. Have not installed yet.

Date of experience: May 5, 2024
Tennessee
1 review
0 helpful votes
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Shipped via Estes who said it was not in trailer packed by etrailer. Talked with 3 separate people at etrailer and got different story each time. First told me it was delivered. Second told me Estes had it. Third told me Estes reported it was not on trailer. All told me I had to wait 4 or 5 days for dock search. Finally arrived and never did hear what the issue was. Very frustrating.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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Excelente
May 15, 2024

Las piezas son excelentes y muy buena calidad lo recomiendo 100 x ciento

Date of experience: May 5, 2024
Wisconsin
1 review
0 helpful votes
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Quick delivery
May 15, 2024

Product was as described properly and received quickly. The product seems to be of good quality.

Date of experience: May 5, 2024
Michigan
1 review
0 helpful votes
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Top notch customer service
May 15, 2024

Customer service was great and very helpful. I will definitely use them again for future purchases

Date of experience: May 5, 2024
North Carolina
2 reviews
0 helpful votes
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Return Customer: 2024 Crosstrek
May 15, 2024

I replaced my 2018 Crosstrek with a 2024 Crosstrek Limited. My first order after getting my new car was to etrailer for the hitch and wiring. Installation went well and it looks great. I have a lot of confidence in the etrailer product and Curt wiring.

Date of experience: May 5, 2024
Arizona
1 review
0 helpful votes
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Cheap and doesn't fit
May 15, 2024

Very loose fitting not gonna work for me. Also kind of a pain the set.

Date of experience: May 5, 2024
Kansas
1 review
0 helpful votes
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Overall Great Experience
May 15, 2024

It was easy to find the right hitch for my vehicle model, shipping was on time, and installation was simple and worked well!

Date of experience: May 5, 2024
Massachusetts
2 reviews
0 helpful votes
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Exactly what I needed
May 15, 2024

Got exactly what I needed and was delivered ahead of schedule. Always have a great experience with etrailer. First place I go when I need hauling equipment for my vehicles.

Date of experience: May 5, 2024
Louisiana
1 review
0 helpful votes
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Josh was great!
May 15, 2024

He was quick to resolve an issue we had with a order cancelled the previous day!

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
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It was delivered on time
May 15, 2024

It seems to work well so far. We have not traveled with our bike rack on it yet. It fit well on our camper. Thank you.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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Integrity
May 15, 2024

Ordered B&W Companion hitch and when it was delivered the base plate box had been roughed up a bit. One of bands around the box was missing and the box had a hole in it. After opening and inventory of the contents the two vertical mounting plates the head unit sets on were MIA. Called Mike and he squared it all away had them 3 days after notification.

Date of experience: May 5, 2024
Illinois
1 review
0 helpful votes
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Great
May 15, 2024

Works as advertised took about an hour to install on had to adjust height for motorcycle I am using

Date of experience: May 5, 2024
Maine
2 reviews
0 helpful votes
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Shipping box
May 15, 2024

Box was breaking at corners with parts of hitch being exposed. Box requires more padding. Hardware and instructions taped to hitch so no chance of falling out of box. Quick shipping!

Date of experience: May 5, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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