etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered a specific type of Thule tamper proof wrench and when I tested it, it was the correct tool. All good!
This is not my first purchase with e trailer. They had the locks for my new truck receiver and camper hitch. Quick shipping and good customer service.
Searching for parts is quick, easy and accurate! Prices are competitive and most of the time lowest you can find. Only issue I have is their selection of USPs for shipping because they are notoriously terrible. My last shipment was supposed to arrive on April 26th and was delayed until May 3.
The Thule bike rack part fits and works exactly as the original. Happy to have the rack operational again.
Very prompt deliver and quality of hitch is great!
Came in a hurray and is already installed. Great service Thank you
Item showed up and is exactly as described and pictured.
Shopped around for a front receiver hitch and looked at what e trailer had for products. Prices were good with free shipping. Plenty of choices for hitches and the self install videos for most make/models of trucks made my decision easy.
Very convenient or came very quickly, and the quality of the merchandise was very good
I have not mounted it yet, but I believe it will work well with my son's Honda CRZ to carry a Kuat Beta bike rack.
The mattress is really comfortable and perfect for our car. Their customer service was very quick to respond and super helpful
Always correct items recommended by etrailer, receive fast, professional service
Great price and fast delivery as usual! Etrailer is always my go to for RV supplies.
Everything showed up as planned but the packaging needs to be better. Also the instructions that come in paper form need not be in black and white with the pictures being impossible to see.
Easy site, nice product. I would order from them again.
I don't know how the experience has been because I have not taken it out of the box yet I'll gladly do it and I'm sure it's great because the guy that told me said that's Use
Shipped package was not up to par. For the amount of weight it should have been packed differently.
The hydraulic legs did not look like a new part. The box was falling apart. Parts that were in bags were in the box floating around. E-tailer needs to work on packaging and shipping. Product works and no missing
Parts except no manual or installation instructions. Thank you.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members