etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
As always, dealing with etrailer is a pleasant experience!
We have never been disappointed with etrailer. They offer a nice variety of parts for trailers and vehicles.
Easy to find the exact part I needed and place the order. Fast delivery too.
Ordered and delivered with care. This is the second experience with etrailer, just as good as the first.
Nice shopping experience. The quality of the locks is great! Highly recommended!
Just purchased a MH and had to get my Jeep GCL outfitted to tow behind it. Lots of options and e-trailer came in with best price for the brake system. They guided me based on my MH and toad, narrowing the search. All of the comments helped me to finalize my decision.
Item was sent out within a day and arrived within 3 days. They also followed up to see if I had any questions.
Finally found these after several years. Happy with the strainers, good quality.
I ordered a dongle (charge wizard pendant) for our van. Waiting for our new lithium batteries to be installed and will then put this in place. Looking forward to seeing how this works; there have been good reviews about it ;)
Really pleased with the inverter replacement module of or Sprinter RV, we needed to upgrade as we are changing our flooded house batteries over to lithium. Prompt shipping was a big plus also.
Returning an order was easy, Joseph who handled my request for return was really helpful,
I placed my order and received an email right away, order shipped and arrived one day early. Very satisfied!
The 4 pole to 5 pole will rest as installing on the Sienna is a mystery. If y'all ever make a film on this I will definitely install.
I have purchased and installed 5 hitches and they went smooth. Each one came with the box shredded. You packing technology could use a little upgrade.
Shipping was super fast. Having hitch put on in two days. We will see if it is as good as it looks.
The receiver hitch shipped quick and arrived quick! Overall, etrailer seems great to deal with. From their informational videos to their more personal seeming email updates.
I usually think of etrailer for "trailer parts" and I haven't got it through my head yet that this company has so much more. Etrailer has a large selection of most items I need for my RV. The prices are good and shipping is quick.
Always a pleasure to shop with eTrailer. Top notch customer service and quick shipping!
We have a mobile RV repair business and often order parts for our customers from eTrailer. We've always had a good experience. They are very knowledgeable when we need assistance determining the correct part. Their response time is also very good.
Placed order midday and my package arrived the following day. Great shipping. Package was slightly damaged, but I don't blame etrailer for that.
The directions were great but during shipping my hitch was slightly bent making it harder to install. Minus that everything went together fairly well and looked great.
Went smooth from the start. Very helpful links and accurate info on status throughout.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members