etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good experience, have not installed jack yet, package arrived on time and without damage
Arrived on time. Easy to follow instructions. My husband was out of town, I installed the crossbars on the roof with no problem and I'm happy I did. I was a little worried about using a roof rack but after installing it I know this is going to stay in place. Very happy. Karen
Easy to do it exactly what I needed and well constructed to do what I needed
All went well. The site is easy to use, the shipping was free and the delivery was prompt.
Great communication start to finish. Product as described.
Ordered product, got confirmation and delivery as expected.
I put it on a 1999 Chivy Tracker. Being a Chivy in 1999 they maybe never knew the difference between SEA and metric. The m12-1.25 bolt would not even start in the nut. I cleaned it out with a 7/16- 20 tap which went in fine and put 4 7/16" bolts in fine. 7/16 bolts are a hair smaller than a m12 but it seems to hold it fine. I have a m12-1.25 tap on order and may go with the m12 bolts later.
The product was as expected but I think they had trouble processing my Canadian Card. My credit card company said they cancelled my payment. I used PayPal and it when through okay.
How-to-install video was vital. Phone consult helped me get the correct components for my truck. The parts arrived quickly and were well packed. Most importantly, e-trailer is not Amazon. Let's keep the "little" guys alive.
I was in need of a retrofit unit for my outdated carrier and they had the unit and all supplies needed to get the job done! Incredibly fast shipping!
Love Etrailer, but our last order shipped by US postal(was a small order of castle nut washers and locking washers). Left on 1-14 and arrived here 1-22. Little over a week. UPS or Fed EX ground is a 2 day service. Needed the parts to finish up a job. I'd give you a 5 star if you never use US mail again...lol ha ha. Thanks!
Not necessarily the fault of the hitch but I had to work on the holes that the bolts threaded into. I wish I would have thought to check the holes before lifting the hitch into position to mount it. After I had it in place and started screwing the bolts in it became apparent that only 2 out 6 holes were in good enough shape to allow them to screw in. Ultimately needed to clean out the holes, 'rethread' and use an air impact wrench to get the bolts into the holes.
It was easy and fast and l liked the video on your website I have ordered from y'all before It was easy to order
I am always pleased with the knowledge and service at eTrailer! As an electrical service contractor it is often that I come across exhaust motors that are thought to be no longer available. ETrailer seems to always come through when dealing with old mobile home/trailer style units. An added bonus is that their processing and communication regarding each order is top notch!
Very knowledgeable people they answers all your questions...
Etrailer is a great source of the right parts and knowledge to get the job done.
Great service. Product received was as described. Fast delivery
So far, simple, accurate and fast. Received the hitch, installed it in under an hour, and couldn't be more satisfied with the process, end-to-end.
They always have what you need when you need it and at a price that is affordable
I got this as a replacement key after both my original keys broke. It worked like a charm.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members