etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Product was as described. The easiest way to secure and easily remove awnings from your vehicle or camper racks. I will definitely be ordering another set.
Some one beat the seal off and they sold it to me. Never use them again
I have purchased products for them and have had no issues. The parts fit perfect, I did contact customer support with a few questions and they are very knowledgeable. They answered my call right away and were great to work with.
I also was pleased with the photos, videos, and instructions they provide, in addition to the customer support if needed when installing their products.
The winch was exactly what I ordered. I used it as a replacement so there was a minor problem taking the cable off the old winch and putting it on the new one but nothing I couldn't handle.
Etrailer most often has what I need at a fair price and ships it quickly. Their customer service is exceptional. The best. Thanks.
It was easy to order and was shipped the same day which got them here a day earlier than quoted
Was shipped fast! Would definitely recommend etrailer.com
The shipper UPS was 4 days slower than predicted. I thought the last mile would be USPS which is typically awful, but it was UPS that was so slow.
Can't be easier to be able to put in the year and model of your car and have everything you need to install the hitch and wiring to choose from. Figured 15minutes shopping saved me a couple grand over dealer installation cost.
Nice product descriptions including installation instructions and videos explaining products -- a big help for proper item selections. Much appreciated, thank you!
The cooktop was damaged.
Emailed pictures then followed up with a phone call.
Replacement is on the way. Damaged one sent back today.
Easy install and sturdy Hitch, I bought it so I could put a bike rack on the back! Best purchase so far.
Very Nice and easy...everyone was very helpful and fast. I will be shopping here again...
Delivered fast. Was easy to put together. Works great! Would recommend ordering from e trailer
Upon ordering, I thought for sure I included our site number in the address. I did not notice that it was not on the order confirmation. Ups did not have it and finally said the address used was invalid for this reason. Had to go through their system to modify the address to add the site number delaying the shipping.
Easy to find what I needed. Quick delivery too
Online instructions for the parts installation are right on!
I highly recommend the Timbren suspension systems, you will not be disappointed! We have installed almost a hundred in the last few years, with 100% customer satisfaction.
The hitch I ordered arrived. The packaging was good, and everything was as it appeared on your website. There were no problems at all except for one: I specifically ordered a hitch receiver for a 2025 Nissan Altima, and the frame holes do not align well enough with the holes on the chassis. They're off by about 3/16", too narrow, which is enough for the hitch not to align properly and not to be able to be installed.
PS. I have not contacted support/customer service yet!
I needed new "pig tail" hoses for the propane tanks on a travel trailer and couldn't find them locally. Etrailer had a good selection and they came quickly.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members