etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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First time eTrailer customer. Very happy with the experience, and the shipping time frame.
Set of Westin Nerf Bars.The hardware was just loosely thrown in the packaging. There are a lot of bolts/washers etc with running boards and it was a bit of a mess with everything just thrown in there. Hopefully won't be missing anything. No other problems.
I have it installed and it looks and works great. I would recommend it to anyone who needs towing equipment.
The customer service is great. Thanks to Christine for all of the help.
Website was easy to navigate in finding the correct tow hitch for my car. Great price and short delivery time.
Good reviews of product and company customer service thank you.
As advertised, price is right, and shipped quick. Will order again.
Everything went great. I had a few questions on which way I should go ( air or Timbren) and they were very helpful. I would absolutely recommend.
Online store has everything you need for replacement trailer parts, shipping was free over a hundred dollars.
Lots of reviews and great information from employees on all products
Easy to use and great prices. Love free shipping. Easy to use and great prices. Love free shipping.
I had my mechanic install the hitch and wire harness. He had no problems with the process. Hitch seems to fit well and looks clean.
Fast and fair. Impressed with shipping options and price. E-trailer appears to work at keeping shipping charges down compared to many other vendors who will use UPS for shipping which is very expensive here in AK.
Got my wind deflector in a quick and efficient manner. 10/10
Easy as always when you purchase any accessories from etrailer they always go above and beyond to make sure you have all the information and instructions for your products which makes installation a breeze. Worked perfect
Product was as advertised and fit my vehicle. Instructions were accurate and clear.
After some online research, of prices and reviews, I chose to buy my trailer hitch receiver from etrailer. The hitch arrived via UPS a day earlier than expected. The box was damaged, but the hitch unmarked and all the included hardware intact. I viewed the comprehensive etrailer install video for my Subaru Forester a couple of times and made notes while doing so. I raise my Forester on blocks and crawl under for oil changes, etc, so my DIY hitch install took a little over two hours. I'm pleased with the fit and finish of my e83ZR - Matte Black Finish - Class III - 2" etrailer Trailer Hitch Receiver.
Replacement keys worked great! I had been locked out of my Thule box for a month after losing my lone key in a foot of snow. Contemplated drilling out the lock core but a friend recommended e-trailer's replacement keys. Worked like a charm!
Shopping experience was excellent and easy. Everything arrived on time and in good condition. In the next couple weeks I look forward to testing and installing it.
The installation videos are super helpful on etrailer! I like the excess details about the things I'm buying to make sure they'll fit my vehicle. And etrailer has been great every time I order from them from good shipping to notifications that my package arrived.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members