etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick service and have what i need...always. Fast delivery and a lot to choose from.
Ordered wrong size and return/exchange was easy and professional. Step rugs fit perfectly and look fantastic.
Problem free. Easy transaction, quick shipping and good service. Would use again.
Easy to shop website, simple checkout. Smooth transaction.
Easy shopping on the website with great supporting information / commentary / videos.
Easy find cust service helpfull if it ships on time im happy it was here day before exspected in perfect shape install was.a breaze direct replacement
I needed springs for my sway control on my horse trailer. They were in stock, delivered quickly and fit.
Had a 3500lb jack for a few years, worked well but was starting to get noisy, was always wishing for a little faster travel. Read some reviews, stepped up to a larger capacity jack and am happier with speed, and the automatic clutch/shut off at end of travel is nice too. Jack gets used multiple times a week, sometimes multiple a times day(contractor trailer). Recommend up sizing jack capacity if you are going to use frequently.
Arrived a day later than was told to me thru email.
Order came quickly and in great shape! The videos made for an easy and confident installation.
Easy to navigate and complete purchase. Fitment information was accurate. The video showed everything I needed for install.
Easy to order; have what I want. The K-Source Snap & Zap Custom Towing Mirrors are made to very easily snap onto the OEM side view mirrors and hold in place even over rough road surfaces. The cutouts are in exactly the right place for the camera and the puddle light.
Quick and easy shopping. All parts and documentation needed for an easy install!
Easy to place order. Quick shipment. Very pleased.
The hitch is really nice. Works perfect. My only issues is the hitch arrived 2 days later than when I was told when I ordered. Also, part of the hitch was protruding through the shipping box so one part the paint was chipped off.
Website easy to navigate to locate product, installation videos are excellent
I added trick steps on my boat trailer.
Needed help with trailer clearance.
Ordered new parts as directed. Everything
Worked out terrific đź‘Ť. Pleased with everything. Shipped quickly.Thank you for your support.
Haven't been able to assemble yet, but received with carton in good condition.Has clear information for product
Found what I needed and free shipping what else could you ask for
Excellent product description, great customer service and super fast shipping! I highly recommend e trailer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members