The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Product arrived in great condition a day ahead of time and was a great price. The instructions and videos provided on their site were excellent and made installation easy. No complaints.
Searched for trailer brake controllers for my make and model. Found the one I wanted, but the adapter wiring piece was on backorder. Waited two days and it was back in stock. Ordered and gave me a shipping date. The order arrived a day earlier than expected.
Easy to install, strong material, 100% recomended, accessories are complete and easy instruction for installed.
You had what I needed, but the pricing appeared deceptive. The first bracket was listed at $78.05, but when I added the second bracket the pricing was $132.59.
That's like buying the first shoe at one price and the other at almost twice that.
Ordering and receiving the Sumo Springs was quick and easy. But the ride was not improved was not as I thought it would. There is still swaying from passing semis.
The one day shipping option price is very reasonable. I really hope it up in two days
I ordered new tires and galvanized rims, thinking the rims were a dull grey. When I opened the box the rims were silver and shining! I prepped them to clear coat the rims to preserve the shine. They actually look like mag wheels!
Looks good, only time will tell how long it will last, the binding tape sems a little cheap, we will see.
I received my order in 4 days. Very fast shipping. Product is of high quality and is everything as advertised.
I can always count on trailer to have all the weird RV parts that I can't find anywhere else. My trailer is over 6 yo, and they still had the brake light that I needed.
Order process is so easy. I've ordered about 5 hitches and wiring from trailer. It's so easy to find the correct hitch and they have several models to fit my different cars. Etrailer is the only place I look and buy hitches from.
Ordered a winch for my trailer. Best price on the internet and delivered early. Was perfect and easy to install. I highly recommended this site
Delivery was very fast. Part will fit exactly as described.
Quick and easy ordering and prompt delivery, good data on website
Provides many options of equipment handling products for our vehicles, many times actually tested on a model like ours...this builds confidence in the purchase and that my installation would be successful
I've been looking at this rack since last spring. Finally went ahead and got it. Easy install on the square tubing trailer we have. Had to take the guards off the weed whackers for them to fit.
I stallation was a breeze with NO unexpected issues. Shipping and delivery was very fast and paypal makes it easy.
Etrailer is always so helpful when I need help. Thank you Alex for always helping me with my questions.
Deliveries are usually always on time and items ordered are received as promised!
Great and intuitive web site, easy to use! Delivery was right on time, product was exactly what was described. Great company, great products will definitely use again.
Great site, easy to use and good prices
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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