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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
Illinois
1 review
0 helpful votes
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Product arrived in great condition a day ahead of time and was a great price. The instructions and videos provided on their site were excellent and made installation easy. No complaints.

Date of experience: May 24, 2024
Georgia
1 review
0 helpful votes
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Searched for trailer brake controllers for my make and model. Found the one I wanted, but the adapter wiring piece was on backorder. Waited two days and it was back in stock. Ordered and gave me a shipping date. The order arrived a day earlier than expected.

Date of experience: May 24, 2024
Texas
1 review
0 helpful votes
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Lincoln tow car hitch
June 3, 2024

Easy to install, strong material, 100% recomended, accessories are complete and easy instruction for installed.

Date of experience: May 24, 2024
Massachusetts
1 review
0 helpful votes
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Tule base bracket
June 3, 2024

You had what I needed, but the pricing appeared deceptive. The first bracket was listed at $78.05, but when I added the second bracket the pricing was $132.59.
That's like buying the first shoe at one price and the other at almost twice that.

Date of experience: May 24, 2024
Missouri
1 review
0 helpful votes
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Ordering and receiving the Sumo Springs was quick and easy. But the ride was not improved was not as I thought it would. There is still swaying from passing semis.

Date of experience: May 24, 2024

The one day shipping option price is very reasonable
May 25, 2024
Previous review

The one day shipping option price is very reasonable. I really hope it up in two days

Date of experience: May 15, 2024
Pennsylvania
2 reviews
0 helpful votes
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Tires with rims 👍
June 3, 2024

I ordered new tires and galvanized rims, thinking the rims were a dull grey. When I opened the box the rims were silver and shining! I prepped them to clear coat the rims to preserve the shine. They actually look like mag wheels!

Date of experience: May 24, 2024
Ohio
1 review
0 helpful votes
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Wow!
June 3, 2024

Easy to use website, good price, and lightning fast shipping.

Date of experience: May 24, 2024
Ohio
1 review
0 helpful votes
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Recieved item
June 3, 2024

Looks good, only time will tell how long it will last, the binding tape sems a little cheap, we will see.

Date of experience: May 24, 2024
Wyoming
1 review
0 helpful votes
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Quick shipping
June 2, 2024

I received my order in 4 days. Very fast shipping. Product is of high quality and is everything as advertised.

Date of experience: May 23, 2024
Washington
1 review
0 helpful votes
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Perfect part for my RV Trailer
June 2, 2024

I can always count on trailer to have all the weird RV parts that I can't find anywhere else. My trailer is over 6 yo, and they still had the brake light that I needed.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Great company Great products
June 2, 2024

Order process is so easy. I've ordered about 5 hitches and wiring from trailer. It's so easy to find the correct hitch and they have several models to fit my different cars. Etrailer is the only place I look and buy hitches from.

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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Another happy customer
June 2, 2024

Ordered a winch for my trailer. Best price on the internet and delivered early. Was perfect and easy to install. I highly recommended this site

Date of experience: May 23, 2024
Georgia
1 review
0 helpful votes
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Good deal
June 2, 2024

I ordered, I received. All was good.
It was a good deal on my end

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Happy with order
June 2, 2024

Delivery was very fast. Part will fit exactly as described.

Date of experience: May 23, 2024
Nebraska
1 review
0 helpful votes
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Prompt delivery
June 2, 2024

Quick and easy ordering and prompt delivery, good data on website

Date of experience: May 23, 2024
Maine
1 review
0 helpful votes
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Etrailer is a great resource
June 2, 2024

Provides many options of equipment handling products for our vehicles, many times actually tested on a model like ours...this builds confidence in the purchase and that my installation would be successful

Date of experience: May 23, 2024
North Carolina
1 review
0 helpful votes
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Looks good!
June 2, 2024

I've been looking at this rack since last spring. Finally went ahead and got it. Easy install on the square tubing trailer we have. Had to take the guards off the weed whackers for them to fit.

Date of experience: May 23, 2024
Ohio
1 review
0 helpful votes
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Class 5 Curt hitch.
June 2, 2024

I stallation was a breeze with NO unexpected issues. Shipping and delivery was very fast and paypal makes it easy.

Date of experience: May 23, 2024
Georgia
1 review
0 helpful votes
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Etrailer is always on the ball!
June 2, 2024
Updated review

Etrailer is always so helpful when I need help. Thank you Alex for always helping me with my questions.

Date of experience: May 23, 2024

Deliveries are usually always on time and items ordered...
July 26, 2023
Previous review

Deliveries are usually always on time and items ordered are received as promised!

Date of experience: July 26, 2023
Colorado
2 reviews
0 helpful votes
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Great experience
June 2, 2024
Updated review

Great and intuitive web site, easy to use! Delivery was right on time, product was exactly what was described. Great company, great products will definitely use again.

Date of experience: May 23, 2024

Great site, easy to use and good prices
December 1, 2023
Previous review

Great site, easy to use and good prices

Date of experience: December 1, 2023

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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