etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Had to get a spray paint to paint the trailer for the deep scratches during shipping so it won't rust overtime.
I found this site online and placed an order. It was fast, easy and accurate!
Perfect replacement. Was relatively simple to reinstall to replace a broken receptacle. Xxxxxxxxxxxx
Thanks, the shopping included a chat to confirm my selection. That went well.
Love all the videos and reviews of the products - very helpful!
I just wanted 1 pack of axle u-bolts and brackets which showed included 2 brackets and 4 u-bolts.
Somehow when I selected the 1 pack, 2 packs were shipped & billed?
I think it automatically increased my 1 pack order to 2 packs?
I would like to return the extra pack so I will work on that tomorrow.
I ordered a part one trailer and it came to my front door by whoever the delivery service was.
I had my doubts since the product wasn't from THULE, but I gave it a go since all the reviews were positive. I pressured washed my car and with the crossbars. One of the weather strips flew off during a highway drive and from there… nothing but an annoying whistle. After countless research and obviously price fairness I went with these guys. Received the package quick! And install was a breeze. I appreciate this company for carrying the strip at a decent price.
They had what I wanted and they shipped it out promptly. I would rather buy from eTrailer than amazon.
Price was competitive and quick delivery. Just what I was looking for
These folks do a great job. Very helpful, good prices
Very good experience. They were fast and helpful, making sure I had ordered all the right parts.
Ordered 2020 Ford Ranger hitch and received it quickly. Bolted on no hassle.
Etrailer nearly always gets our order to us withing 2 or 3 days and so far it's always correct. I've had them call if there is a problem with an item getting to us on time and suggest a substitute that would arrive sooner.
I ordered a hitch receiver and hitch. It was a huge box and weighed 70lbs. The shipping was free and I had it within 3 days which is just crazy to me. I have never had a bad experience with e-trailer, they are professional fast and reliable. I go to them for anything for my trailer.
I'm always impressed with Etrailer. Quick shipping and deliver of great products priced right!
Found the adapter needed to make my Furron Backup Camera work on my new truck, exactly as described and fast shipping.
Bottom line what I was looking for etrailer does not carry. But I'll give a 5 review for Robin because he took the time to find out and understand what I was looking for and acknowledged that it was not something etrailer had and didn't try to upsell something I wasn't looking for. I appreciate the honesty and straightforward help I received. Sure I wish I could have found the part I need but I still left with a positive experience. Thanks Robin for the help
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members