etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy shopping and quick delivery. They are the only ones online I found to carry the part I needed.
Easy to work with and correct part the first time.
The business is very communicative. They offer a huge inventory of keys to select from and the fit was perfect. Shipping was in a timely manner. This company genuinely cares about the service they offer to the customer. I would highly recommend them.
Fit just like it said. No issues.
Took about an hour on a lift.
Great, I received what I ordered in a timely manner.
I have bought from etrailer on a number of occasions and always found them to be helpful and quick
Overall everything went well and order arrived when promised and in good condition. The day I placed the order, price I paid was $1471... 5 days later when I received the order... price online was $1405...guess I should have waited a few days...
Bought a trailer brake controller for '21 Tahoe.
Good description of parts along with lots of pictures and good videos of install and use.
Shipping was fast and well documented
The items fit perfectly. Shipped very fast. Overall experience was great!
I recently bought a jet ski and trailer and will be towing it for the first time. My Acura MDX already had a receiver hitch but no wiring harness. A friend told me to go to etrailer to order the exact part for my vehicle. It fit fit perfectly. The directions made installation quick and easy. I'm very satisfied.
Exactly the parts I needed and parts were as described on the web site. Delivery was fast.
Shipped to my house quickly, easy to install, works great so far.
Shipping was super fast. The wiring for the hitch lights was a little strenuous and the installation was more involved than expected (we had to remove the bumper fully), but once it was installed it looked great. Only concern is the hitch receiver we received had some heavy scratches on the metal. This was an area that would be against the car and not visible though, so it wasn't a huge issue.
I can't say enough about the communication and speed of delivery.
Everything arrived on time and as expected. The quality was good and the fit was perfect.
Ordered trailer mounted battery boxes and had a very quick turn around for delivery.
Have not installed yet, but looks to be well made. Fast shipping, easy ordering.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members