The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I have a 2019 transit 350 passenger van, at first I was hesitant about ordering the adco windshield cover after reading some of the comments about being shy a few inches, after entering the vehicle make and model on etrailer it was simple. I ordered the correct cover and it fit perfect and looks great. Thanks etrailer
Got the correct piece that fit my trailer and the shipping was quick. I had a trip planned that weekend so I did expedited shipping and it got to me within only a couple days
Very easy to install. The only issue was the box was broken, but all the parts were taped to the hitch.
Ordered my product, received it in two days! Easy and fast delivery. Can't get any better than that!
I rapidly received my item, was communicated with consistently by the vendor. Received a quality product that perfectly matched the description.
Had this delivered promptly and damage free. Had a mechanic do the install and they mentioned the instructions were not clear/correct and took longer than planned. It is installed and working as it should.
I have bought from Etrailer all kind of stuff and they are really good company that fulfill what they promises.
Ordered a hitch for my Honda Odyssey. Was told it would arrive on May 29. May 29 went by with no package. I checked the tracking number and it said package was still in Missouri. I emailed customer service and they said packed was being sent back to sender because of incorrect address. The address I gave them was the correct address. Customer service said we would be refunded our money in 14 days but to go ahead and re-order same item with the hopes it would be delivered. I was not going to re-order because I would be out $400+ and still possibly not receive my package. 2 days later, the package showed up in my driveway and tracking number still said return to sender. I don't know what their problem is with UPS but may want to figure it out so other customers are left without a package.
Hitch was easy to install. Had it done in 45 minutes. You will definitely want another set of hands when installing.
Got exactly what I needed and quickly! Happy with the experience!
Super simple, bought like 3 in the past. Same experience. Order again for sure
I order a new B&W 5th wheel head unit as it states It would be here in 3 days (Portland Or.) it came on time and it was as said it would be The new B&W fifth wheel hitch Fit my base unit works perfectly. I can't tell you how many times I have ordered something online stating it would be here in X number of days and it's always late E-Trailer Said it would be here in three days. It was thank you for being on time. This is very important to me.
Found site easily as well as needed parts. Delivery was as promised
Everything I ordered came quickly and in good shape. The installation instructions were easy to understand, and the process was simple. The hitch works very well.
Easy, fast, and great prices available on the website. One stop shopping.
This would be my third (fourth?) Hutch from etrailer. Always as described... and I have a bottle of spray paint to repair the inevitable shipping damage
Couldn't find this wheel for my trailer.
Etrailer came through for me again!
Thank you!
Very easy to order and it fits perfectly.Only thing I dislike is not knowing about your product sooner.
From ordering to installation, the process was excellent. The YouTube video was right on the money explaining the install of the hitch and wiring harness. I couldn't have asked for more.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.