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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
Georgia
1 review
0 helpful votes
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Perfect Fit
June 13, 2024

I have a 2019 transit 350 passenger van, at first I was hesitant about ordering the adco windshield cover after reading some of the comments about being shy a few inches, after entering the vehicle make and model on etrailer it was simple. I ordered the correct cover and it fit perfect and looks great. Thanks etrailer

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Right Piece, Fast Shipping
June 13, 2024

Got the correct piece that fit my trailer and the shipping was quick. I had a trip planned that weekend so I did expedited shipping and it got to me within only a couple days

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Front hitch
June 13, 2024

Very easy to install. The only issue was the box was broken, but all the parts were taped to the hitch.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Good
June 13, 2024

Received on time, items delivered were what was ordered. Thank you

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Easy and Fast
June 13, 2024

Ordered my product, received it in two days! Easy and fast delivery. Can't get any better than that!

Date of experience: June 3, 2024
Arizona
1 review
0 helpful votes
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I rapidly received my item, was communicated with consistently by the vendor. Received a quality product that perfectly matched the description.

Date of experience: June 3, 2024
Nebraska
2 reviews
0 helpful votes
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Does the trick
June 13, 2024

Had this delivered promptly and damage free. Had a mechanic do the install and they mentioned the instructions were not clear/correct and took longer than planned. It is installed and working as it should.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Always Performing
June 13, 2024

I have bought from Etrailer all kind of stuff and they are really good company that fulfill what they promises.

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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Overall, OK experience
June 13, 2024

Ordered a hitch for my Honda Odyssey. Was told it would arrive on May 29. May 29 went by with no package. I checked the tracking number and it said package was still in Missouri. I emailed customer service and they said packed was being sent back to sender because of incorrect address. The address I gave them was the correct address. Customer service said we would be refunded our money in 14 days but to go ahead and re-order same item with the hopes it would be delivered. I was not going to re-order because I would be out $400+ and still possibly not receive my package. 2 days later, the package showed up in my driveway and tracking number still said return to sender. I don't know what their problem is with UPS but may want to figure it out so other customers are left without a package.

Hitch was easy to install. Had it done in 45 minutes. You will definitely want another set of hands when installing.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Hub Replacement
June 13, 2024

Got exactly what I needed and quickly! Happy with the experience!

Date of experience: June 3, 2024
Vermont
1 review
0 helpful votes
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Super simple, bought like 3 in the past. Same experience. Order again for sure

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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On time
June 13, 2024

I order a new B&W 5th wheel head unit as it states It would be here in 3 days (Portland Or.) it came on time and it was as said it would be The new B&W fifth wheel hitch Fit my base unit works perfectly. I can't tell you how many times I have ordered something online stating it would be here in X number of days and it's always late E-Trailer Said it would be here in three days. It was thank you for being on time. This is very important to me.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Needed new parts
June 13, 2024

Found site easily as well as needed parts. Delivery was as promised

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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No problems
June 13, 2024

Everything I ordered came quickly and in good shape. The installation instructions were easy to understand, and the process was simple. The hitch works very well.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Great Product Availability
June 13, 2024

Easy, fast, and great prices available on the website. One stop shopping.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Great
June 13, 2024

This would be my third (fourth?) Hutch from etrailer. Always as described... and I have a bottle of spray paint to repair the inevitable shipping damage

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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15x6 5 on 5 wheel
June 13, 2024

Couldn't find this wheel for my trailer.
Etrailer came through for me again!
Thank you!

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Great product.
June 13, 2024

Very easy to order and it fits perfectly.Only thing I dislike is not knowing about your product sooner.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Outstanding experience
June 13, 2024

From ordering to installation, the process was excellent. The YouTube video was right on the money explaining the install of the hitch and wiring harness. I couldn't have asked for more.

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Delivered quickly. Good product, easy to installation but does take ti.e to do it right.

Date of experience: June 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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