etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I wasn't sure of the part I needed. Etrailer did the research and came up with the correct part. They had it in stock and shipped it out. Received it in a few days.
I was pleased with the speedy response and the product was perfect and worked great
Easy ordering and very descriptive about parts. Shipping was very fast.
I needed a trailer hitch for a Van but couldn't find the right one. ETrailer.com not only had the right hitch for the van but offered it a fantastic price with free shipping.
Perfect fit on my 2024 Dodge Ram 1500 Classic tradesman. Had a little trouble with the fish wires but figured it out quickly.
The parts were very easy to find. Awesome step by step video tutorials. Plenty of pictures to show exactly what you would be receiving.
I replaced the trailer brake lights with these and it was a "plug and play" replacement. Some of the LED's in the old brake lights had dimmed or went out. This works great!
These airbags have not let me down. This is the 4th time I have installed them.
We are in the middle of moving over several states and we needed a hitch to move our trailer. Like everything else renting a moving truck has gotten expensive so we opted to get a hitch for our Durango. I was happy to see that shipping was only going to take a day and it only took us an hour or so to install. I am very pleased with the service and they updated me often so that I knew what was going on and when the hitch got delivered.
Spoke with one of your employees and I was directed to the correct part. Great service!
Thank you.
I was very disappointed to find only the outer tube is aluminum. Didn't save much weight but paid a lot for it. On the other hand, trailer delivered intact and on time.
Easy to navigate and find what I was looking for but should show pin, even if it was a few dollars more.
Easy to navigate and find what I was looking for.
Speakers sound good, fit perfectly, and easy to install on my pontoon! Arrived on time and packaged very well
The etrailer ordering experience was easy and fast. I found exactly what I was looking for in only a couple of minutes, and I never had to leave my office. Just put my new set on my boat trailer after replacing both hubs, and I swear it looks like we fit in with the guys that have Beavertails and Hells Bays.
The converter failed on our travel trailer and we had difficulty with the dealer finding a replacement. I was able to locate the item on etrailer and it's an exact fit! It was simple to install and fixed the problem.
Found the speaker I needed to replace on my 13-year-old Pontoon boat. Found complete hubs for my boat trailer. Had a choice of three trailer hitch kits for my new Subaru.
Great experience, great product and very good customer service.
Fit well on stairs. Easy to install. No more no more no more no more
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members