etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very very good had a problem with the wiring called support very very good! Then I found the plug I needed hidden on top of a cross member my bad! Once I found that every thing went smooth thanks consumer support
Thank you so much for sending the Yakima roof rack straps. That was an easy process came right on time and was easy to install. Thank you for great service.
Been a repeat customer since my first purchase, will be back again.
The trailer was straight forward to install. Great quality product
Tires fit perfectly on our splitter. They did arrive flat but put out in the sun and some pressure and worked fine. Fast delivery too.
Packaging wasn't great, the receiver broke through the box and was scratched. Other than that it was easy to install. Exactly what we needed.
Ordered as a spare part while traveling. ETrailer is my go-to source for all trailer related parts / equipment.
My RV was stranded in my driveway with a broken hitch. Etrailer was able process & ship my order quickly and enable me to move my RV.
My experience was I didn't listen close enough to video but assumed all trailer wheels that size had the same size lug nuts, Well apparently they don't as my boat trailer wheel that size has 3/4" lug nuts. So my assumption, my fault I'll eat the lose.
Husband installed it and thought it was going to be a much longer process but he said it was pretty easy. We're going camping so I'll see how it holds up come that date.
The video install resources on etrailer's website are the real value here. The wiring harness is quality as well.
Order arrived quickly and well packaged. Haven't had a chance to tow with the new hitch yet but I'll update when I do!
The lock cylinders said they were 7/8 diameter, part is 3/4 diameter x 7/8 long. Was able to find some adapters and make them work
Box arrived broken. Hardware was missing. Hitch itself was intact
Installation video is excellent and ordering was super easy.
Everything fit as intended. Depending on your vehicle application you may need a longer bolt for the rear tow hitch bracket, but other than that everything lined up perfectly.
Your how to install and in depth of products are great very well explained
Haven't installed yet as I want to make sure the trailer is shipped and received before I open it.
Great quality product at an excellent price very quick shipping will definitely buy again
The arm was of good quality. It fit perfectly.
I would have given it 5 stars if not for the fact that 3 small locking washers were not included and etrailer charges $25. Each!
I found 3 of these at Ace hardware for.50 cents each.
Product description was exactly what I needed and was a fast and smooth transaction, thanks!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members