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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything went very smooth. Product was good. Shipped and arrived when promised
Fast shipment. Install videos were very helpful. Will order equipment again.
Very satisfied with the ordering process. Description of the item ordered is accurate.
Items were received in a timely manner. As described however they would not fit my product
Great customer service and detailed video clips that review options that was very helpful in deciding the order.
Correct product, shipped immediately! I will shop here again!
Needed a 5 x 5 lug nut spacing and was struggling finding it. Got the tire in and it was perfect for a spare for my trailer
Smooth easy process and very fast shipping! I plan to order more parts from them in the future.
In places my order, never received an email confirming the order or providing shipping information I called to confirm my order had been place and the parts showed up one day. This is the second order that this has happened. If I was away or not home my parts were just left on the walkway for anyone to help themselves.
Exactly what I needed, made for Toyota truck step bumper. No one else has it.
Well informed about shipping status and great how-to videos that make the job super simple.
Thank you for the accurate description of the part we needed. It fit perfectly!
Needed a replacement and service was fantastic and sent me what I needed
Great products & prices. Quick easy checkout. Would shop here again.
Working on the floor of my garage I had the hitch installed in about 1 hour on a Hyundai Santa Fe. Instructions were clear, installation was easy, outcome was successful.
Ashton was very helpful on Chat. Took time to go through the right item I was looking for.
Excellent products, fast delivery, and affordable prices.
The hitch is heavy duty, good quality, and perfect for a multi pro tailgate for a Chevrolet Silverado or GMC Sierra. Make sure you use the grease that is provided on the pins It will expedite the process and make it easier to make adjustments.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members