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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Trailer hitch and wiring fit as advertised on my 2020 Nissan Pathfinder. The etrailer install videos were a great help and got me through a few areas I had challenges with trying to follow the written instructions. Biggest learning was to clean the frame nuts up front!
We were trying to replace outdoor speakers on our fifth wheel rv, they no longer make the brand we were replacing. We found these at etrailer and they work perfectly. The speakers were packaged nicely and arrived as expected. So happy!
My wheels came quick. I accidentally ordered the wrong size and the issue was resolved quickly and my wheels arrived in a few days. Great service!
I ordered the towing mirror extensions they showed up a few days late but fit great.
Thanks
Quick, efficient, allows PayPal. Quick, efficient, allows paypal
I got the exact part I needed and it was easy to install. I'm very happy with the result.
Always have great luck with ordering from etrailer for all of my vehicles, hitches and wiring harnesses. Easy installed with the available videos
Prompt delivery, reasonable price.
Easy site to navigate.
Fits as it should. Video attached to the item was very helpful. Included everything required to reinstall (tools excluded obviously). No special tools required.
It showed up in a timely fashion. The box is in awesome shape. Haven't installed it yet.
Good always easy to find items have bought in the past same good service quality parts and service
Watched the provided videos for the installation prior ju.ping into it. They were spot on. Used the wife's small hands to put the bolts in while I held the assembly in place. But the fish wires were included. Made the wife happy to help. When complete, was able to use the 23 Grand Cherokee L OEM cover to it all so it looks original when not towing a trailer. Thank you ETRAILER for a well designed product.
Package arrived in a timely manner and was very well packaged.
Easy to order online. Excellent follow-up. This was my second order and I'll be ordering again soon. Thanks!
Great products. Great service. Easy to get contact if something isn't quite right, and they're very quick to correct anything that may be wrong or missing. Very nice to work with.
It was good, it works and I got it in a timely manner, and it locks
Easy to assemble. Online instructions were easy to follow. Fast delivery
Quick and easy to review/buy/Receive. Had what I wanted in stock
No problem ordering what I needed did not have time to use it yet hope to by end of the month
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members