On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The etrailer hitch and wiring harness are great and were easy to install. UPS shipping was problematic
I have a 2009 Honda Odyssey. I purchased the trailer wiring package plug-in play less than 10 minutes.
My order was delivered when forecasted and I received what I ordered
Bought an eTrailer hitch for my 2007 Toyota Highlander. Bolts onto the frame using existing threaded holes... looked like an absolute breeze of an install (like 10 minutes, no kidding), except the final bolt hole didn't quite align due to the hitch apparently being slightly bent (OH NO!). This has happened to me once before with the eTrailer hitches... ruined my dream install and turned it into an hour long wrestling match.
I love eTrailer... the customer service is second to none, but you've GOT do do something about these hitches being slightly off... even if you can offer tips on how to correct and/or install a slightly bent hitch. It can be done, but it definitely takes a special technique and touch.
In the end I love the hitch and still love eTrailer.
Second time ordering and they had what we needed! We are satisfied again!
Delivered in 2 days from MO to the mountains of CO. Even Amazon can't seem to do that with a Fulfillment Center in Denver.
I can find almost everything I need concerning my trailer needs. Only complaint I would have was I had an unfortunate delay in shipping but that wasn't etrailer's fault. Would highly recommend!
Etrailer is easy to deal with as long as you know what you are looking for.
I ordered a hitch. They shipped me a hitch. It was the right hitch. I installed the hitch. Now I can tow with the hitch.
The instructional videos are priceless, seems like a great company
Very good quality key and helped my situation. I had a lock bolt missing a key and the number worked for the order.
Fast shipping, good communication with emails. Will be my go to for everything trailer related.
I ordered the seat covers for my highlander, mostly to protect light colored upholstery seats when my out of control, dirty dog jumps in. They fit well over the headrest and drape over the front of the seat. I intend to use them most of the time. If I could change something, it it'd be to to secure the front part of the seat itself so it doesn't ride up. But it is as promised and is very reasonable cost-wise compared to other options.
Love the site and everything it has, especially with the cookie to keep your vehicle as default. Very helpful. But probably the best thing is the customer service.
I received my order in 4 days which was very much appreciated
Ordering was easy and the delivery came early. Customer service was kind in reaching out.
Item arrived promptly with overnight shipping. Saved the day
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members