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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered a 1 1/4 inch class 1 Curt trailer hitch for my 2015 Ford Fiesta hatchback. It was easy to install and is a quality product.
Happy with my purchase, but fishing those bolts through the bumper was not fun. Would be nice if they gave you custom instructions for the type you purchased. No info on how to remove the bumper cover. Had to YT it.
Easy transaction thanks! Second hitch from trailer and pleased both times.
Easy shopping experience. Fast and easy shopping and fast delivery.
Delivered within days. Installed in a matter of minutes by myself. Did not do a wiring light setup due to the nature of what I plan to use it foe (bike carrier or cargo rack). May add that in future.
Easy to order, fast delivery and the item is as described and would be of good use.
Thanks so much for another great transaction. Fast shipping and good support
The parts fit well. Super easy to replace on my thule. The communication and shipment process were a breeze. I'll definitely order through them again
This my fourth time coming back to trailer to buy a hitch…that pretty much says satisfaction! The installation videos make install a breeze.
Haven't had time to install but looks like it will fit perfectly
Quick shipping nice smooth transaction, Thanks
Would definitely recommend them.
Straight forward parts look solid,haven't installed it yet
Easy to order/find the right tire---would recommend them again
Shipping was fast and looks like good quality have not had a chance to install it yet but do not fore see any problems
My experience was fantastic place my order it got here right away. Love the look of the product.
Tandem trailer fenders I ordered came on time as ordered. Perfect fitment! Nicer than original. Definitely beefier more solid. Very pleased with my experience with e trailer and there product line as I am also a previous customer and will be continuing my future needs with etrailer
Thank you for the prompt delivery service. Part was received well.
The jack arrived on time and it works far better than my previous one. Very satisfied.
Easy to order and excellent product information and support.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members