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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered the wrong key, but the wrong key (that I ordered) came quickly and with great customer service! I just happen to have a useless key now, but it is my own fault.
Great product, fit perfect. Great service and fast shipping
Information on the website made it easy to choose the correct hitch. Ordering was easy. Ordering notification indicated that a tracking number with shipping details would be sent. Never got that. Product did arrive in a timely fashion though and I am planning to install it soon.
Customer service is awesome, as is all the written info. It was easy to order and the parts were shipped right away.
No problems okokokokokookokokokokokokokokokokokokokokokokokokokokokokok
We found Etrailer on Google while looking for Boat Roller Guides for our Trailer. The price was competitive, the shipping went great and the Roller Guides we purchased worked great. Our 1st time trailering the boat was a stressful nightmare but since we installed these Roller Guides we have been able to get our pontoon boat trailered on the 1st time! What a great product and experience!
The choices were clear, and they emailed instructions before I received the hitch.
Very easy transaction. The video was very helpful. The trailer spare is a perfect match.
E trailer made it very easy to find everything for a hitch reciever and electric for my vehicle.
Info videos were very helpful.
And this survey just became burdensome.
Excellent service and shipping the item fast! Thank you!
When the part I ordered first shipped to me it was missing out of the packaging. Etrailers customer service team was very easy to work with and helped me out with getting the part replaced.
Awning motor head cover fit perfectly and shipping was fast.
From start to finish a trailer has good prices and is easy to use
Bought a similar item before now I needed them same thing for a newer vehicle. Easily found it with the installation video
Found just what I was looking for plus a how to video. Quick shipping very satisfied.
Got the receiver a few days after ordering it. Only took about an hour to install. No issues with installation just need to put some weight on it now but everything overall was great shipping installation and all parts were there.
Best deals I have found for hitches and trailer tires. Only issue I had was when they told me a hitch they sold wouldn't work on my car and they were wrong.
Excellent buying experience. Well packaged and exactly what I needed.
ETrailer was great. Had what I needed, easy to order, shipped next day. Usps wasn't so great.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members