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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was happy with my leaf springs, shipping was timely, communication was reliable, and I hope they can resist the saltwater better than my last springs. All good.
Be careful not to use power tools on self tapping screws. They will start with regular socket, just be patient.
The products had accurate technical specs listed on the website.
Found the cable I needed quickly. Description was very accurate and told me everything I need to know about the product. The item was shipped right out, and I got it quickly.
💯 percent what I expected, having bought another hitch a couple years ago and had the same 5 star service and fit and pricings.
I found the site after a quick search for trailer hitches for my car. I got taken to the exact part I needed with video tutorials of how to install it for my exact vehicle, which I was amazed with. I have yet to install it but I know when I do it'll be easy and fit properly
Overall a very good experience so far. There wasn't any instruction on to balance the tire and rim assembly.
Yeah, it is a 2" hitch for sure. As many others have said the instructions are semi-useful. If you normally work on your car it should not be too difficult of an installation. Also it was worth the extra $10 to get bolts that were 1/4" longer than the supplied hardware.
The Fit will never be an F150. But I can carry a wheelchair carrier securely and safely. Plus the hitch is so strong it doubles and a recovery hookup to pull the car out of the snow.
Well worth the money overall, 4 out if 5. No drilling and a 2" receiver that will accept everything.
Would be a solid 5 out of 5 if the instructions were more detailed.
Finding what I needed was really easy. I'm also really impressed with the available articles and videos while I'm shopping.
Easy to order online. Was delivered on time. I did have to lower my spare tire to use impact wrench to tighten bolts. Fits nicely, works correctly.
I replace the old light that was 1/2 full of water. The new ones are submersible.
Easy to find the correct product. I have not installed yet
Easy to find what you're looking for and related parts. Will use in future
Installation video was very helpful in selecting the right trailer hitch for my wife's vehicle.
Everything was easy found & again thanks for checking to make sure everything was okay.
This was a gift, so I'll have to see if they experience any problems with it, but the shopping and shipping was super easy.
Ordered before noon had it the next afternoon thanks so much
Always a great experience!
Received my part and installed it.
It works perfectly.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members