etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had ordered the Yakima OverHaul HD ladder rack and JetStream roof racks for my Maverick. I bought these to replace the previous one I had that just didn't fit quite right and I was anxious to continue using for safety reasons. I found it very easy to sort by make and model of vehicle to find the racks I can use for my truck. I also enjoyed watching the video of etrailer putting this rack together on the Maverick. Made life a lot easier when it came time to set it up myself.
Shopping experience was easy. Product came in great condition and installation was exactly as expected.
Will did a deep dive and was able to combine two separate Curt harnesses since nothing stock was available yet for my 2025 Kia Telluride. HUGE KUDOS!
The buying experience was great. I found what I needed at a good price with fast shipping. What could be better! Thank you for delivering on what I wanted.
It was easy to find. It was easy to buy. It shipped fast. Just waiting on better weather to install.
Easy order, got a day ahead of when projected, received as promoted.
Fast delivery and quality part. Will definitely use eTrailer.com again!
The videos made it easy to install and straight forward! Thanks
Easy quick checkout
Great selection
Shipped quickly and was able to track
I typed in the search box what I needed, item popped up. Purchased and received, easy peasy.
Recently replaced bearings brakes and tires on horse trailer. E trailer supplied many of the parts. Shipping was prompt and the parts were easily installed. Everything is functioning well with the trailer.
Thks for the quality products and prompt delivery.
C
Product was a good price. Product shipped the same day. Overall great place to shop
We purchased this to replace the original 30 yr old one.
Also choose a slightly larger size opening for improved access.
Looking forward to installing it soon
Bad weather right now
Parts arrived when expected. Would buy from them again. Good seller.
It was great it works as it should. It was easy to use and work with.
When an issue occurs etrailer sorts it out. You can count on them.
E trailer always stays in contact and is very proactive with updates and service
Easy to navigate webpage. Many videos to view with all questions being answered. Checkout was easy (fast & efficient) I felt appreciated as a customer and that means everything!
Good job man the box is broken one carriage loose in the box the 3/8-16x3'' but all carriage is ok is there all Barket to balloon to excep just too carriage not there 2x 3/8-16x3/4 Flange Bolt the test is ok!👋😉
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members