etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very good information on the product, had an old set of wheel hubs was having problems finding the correct replacement parts, and got everything I needed for the correct replacement bearing and seals.
Easy to navigate website, competitive pricing and more stock then any other shop I checked... Fast shipping. Would highly recommend
This is the second time I've ordered from eTrailer.com and there's a reason. Products are easy to find, prices are affordable, listings have a lot of details and pictures that put me at ease when buying online.
Ordering was easy and the delivery was quick.
The only problem is the annoying emails and follow up. I've probably received 10 emails since I received my order. Please stop.
Although the box was shipped on time, and showed up in a well constructed box, it still arrived damaged. A more robust shipping box and packaging will be needed to avoid this in the future.
So for now. This box will stay in the garage as I shop for a more durably constructed storage box that will better suit my needs.
We have been working with Etrailer for years and we have never had an issue. They always have what we need and ship it FAST!
Great delivery great experience very fast quick and effiecent we will order again if we need anything thank you...
Great products and instructional product videos! Wonderful customer service.
Not my first purchase from E-Trailer. Excellent service and prompt delivery works every time. My first product from B&W. Made in USA, Excellent packaging, Top quality manufacturing, All parts, materials, and installation instructions included. (All printed materials were written in English, Not interpreted.) Welds were perfect and, the big one, Every bolt hole lined up perfectly!
Easy online ordering. Fast shipping. Great company and look forward to doing future business.
Called customer service for help finding a previous order - they found it quickly and I was able to reorder quickly.
Product description was good so I was confident it was what I needed, I opted for cheaper shipping because I wasn't in a hurry but it showed up in 2 days anyway, so that was a bonus. Everything was as described.
Nice just buying what people want, and I place the orders to their needs I received the order all is good
Quick delivery, look like they will work. I have to take the dually's off to see if they will work.
It was easy to find what I needed on your site. The communication with each step was fantastic! Love the pics along with the names of the team members responsible for each step. Great experience again!
I do not shop online. I don't do PayPal or Venmo or any of that stuff. But I was directed to your site by a local auto shop, and the experience of obtaining the right hitch for my car was easy. The part arrived as promised and the work was completed without difficulty.
I couldn't be happier.
Sorry, but winter causes us to hibernate 'til warmer weather when I can use the K-Source Snap & Zap Custom Towing Mirrors - Snap On - Driver and Passenger Side ITEM # KS48NQ $75.34 when towing the travel trailer.
Fast and easy, had want I needed, seems to be compact enough to store in a compartment for quick access and use, like the case too!
I reached out to Amy after not receiving the correct item from Diode Dynamics. She quickly addressed the situation and ensured that I received the correct item within a few business days. Although this issue was not the fault of e-trailer, Amy took pride in resolving it as if she had personally packed the product herself.
Exceptional customer service representatives like Amy are a major reason why e-trailer stands out.
Ordered replacement keys for a cartop carrier. Keys shipped the night I ordered them and work perfectly. Will purchase from again if anything is needed.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members