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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
Illinois
1 review
0 helpful votes
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Parts
February 17, 2025

It was fast and easy great website found everything I needed online. It came quickly in the mail i'm happy that etrailer chose the US PS as their carrier

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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New hitch
February 17, 2025

It was little difficult to install. Figured it all out. Have only used it for a short trip so far. So far I am happy with it.

Date of experience: February 7, 2025
Texas
2 reviews
0 helpful votes
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New Parts for Old Trailer
February 17, 2025
Updated review

I replaced 6 of my 1997 Jayco ceiling lights with the LED lights. Old trailer with new lights, what a difference it makes. Install was easy and a perfect fit.

Date of experience: February 7, 2025

Fast and easy and fair price as always
October 4, 2024
Previous review

Fast and easy and fair price as always.

Date of experience: September 24, 2024
Florida
1 review
0 helpful votes
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Customer Service
February 17, 2025

The customer service is top notch! Fast shipping! Product is what I wanted!

Date of experience: February 7, 2025
South Carolina
1 review
0 helpful votes
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Weight distrubuting Hitch
February 17, 2025

Box was extremely damaged, torn all the way through in multiple places, missing parts, called to have missing parts sent. Still have not received missing parts. Missing parts: 3/4 bolt, 3/4 nut, (2) 3/4 lock washers, 1/2-3 bolt and (2) 1/2-13 nuts.

Date of experience: January 30, 2025
California
2 reviews
0 helpful votes
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Chains arrived on time
February 16, 2025

First time user, was happy with the site.
The chains are well constructed and fit perfectly. The automatic tensioner is great. I would recommend these chains to anyone. Price was high but so is the quality of the product.

Date of experience: February 15, 2025
California
1 review
0 helpful votes
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Nice Job! Right on time!
February 16, 2025

Excellent shopping experience. The helpful videos were excellent and helped me to decide which items to purchase. The airbags were installed today and worked as advertised! Thank you

Date of experience: February 14, 2025
Vermont
1 review
0 helpful votes
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One-stop-shopping
February 16, 2025

Easy to navigate website, one-stop-shopping, customer service is top-notch, responsive, proactive.

Date of experience: February 6, 2025
Minnesota
1 review
0 helpful votes
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As usual, etrailer comes through again!
February 16, 2025

I've ordered many parts and accessories from etrailer over the past couple of years, as I've rebuilt a 1975 camper trailer. I was so glad to find out that you carry these over-under conversion kits, since I trust that, coming from you, it will be of excellent quality, for a decent price!

Date of experience: February 14, 2025
New Mexico
1 review
0 helpful votes
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Love etrailer, lots of product pictures and measurements.

Date of experience: February 17, 2025
Wisconsin
1 review
0 helpful votes
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I received the shipment as expected.
February 16, 2025

The best part of the shopping experience is the support I received from the live chat when I couldn't find what I was looking for.

Date of experience: February 14, 2025
Canada
2 reviews
0 helpful votes
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Odd single-day price increase
February 16, 2025

The price of tire tire chains jumped about $23 in one day. Seems iffy. But I got chains that will fit.

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Amazing service
February 16, 2025

I found what I was after long before I ordered. When I ordered they shopped it same day and then I received it in a very timely manner. I have no complaints that could make me call customer service.

Date of experience: February 6, 2025
North Carolina
1 review
0 helpful votes
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Hidden Trailer Hitch
February 16, 2025

I great customer service when ordering the hitch and wire harness. I received the hitch within a couple of days. We took the hitch to be installed and they said it was easy to install. The only negative was the hitch came in a box that was torn apart. I think they could have done better with the boxing of everything. All the pieces were in the box luckily when received.

Date of experience: February 6, 2025
Florida
1 review
0 helpful votes
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Came early, but had to do extra work.
February 16, 2025

The hitch came early. Two holes on the hitch did not match on the frame. I had to drill the holes to match. It all worked out.

Date of experience: February 17, 2025
Texas
1 review
0 helpful votes
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Awesome service
February 16, 2025

Found exactly what I needed quick and easy and it shipped fast.

Date of experience: February 14, 2025
New Mexico
1 review
0 helpful votes
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Quick Fist Straps
February 16, 2025

The site was easy to navigate, product pricing was fair, and shipping fees were negligible. They had the exact product I needed and shipping was fast, seamless, with easy tracking.

Date of experience: February 6, 2025
Florida
1 review
0 helpful votes
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Timbrens
February 16, 2025

Great product, price and prompt delivery! Love the how to do videos and support. Thanks!

Date of experience: February 14, 2025
District of Columbia
1 review
0 helpful votes
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Easy to find the product I wanted.
February 16, 2025

Was able to locate the product I wanted and it was delivered in a timely manner.

Date of experience: February 5, 2025
Georgia
2 reviews
0 helpful votes
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Lippert Ground control 3.0 front jacks
February 16, 2025

Austin B was great to deal with. Pointed me in the right direction with the exact part I needed. Part fit like a glove with no issues. Everything went smoother than expected.

Date of experience: February 6, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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