etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Worked as advertised, good quality product, will buy more for future projects.
Everything worked out.hitch bolted on car 2bolts were short I purchaced 2longer bolts as the frame had another hole opposite each other
Easily located, exactly as described, low price, arrived quickly and fit perfectly. Thanks.
Easy to find the part. Only problem I had was it did not come with the screws to install it.
The install video was very informative and helps visualize the complete process. The clearance tolerance was almost nil due to the muffler hanger but eventually had success. The spacer used on the forward mount really shortens the bolt even after removing the frame caulking. The bolt ends came short of reaching through the nuts by at least a tread so a little concerned there.
Very helpful and knowledgeable people and service was great!
Site was clear and concise. We ordered exactly what we wanted. Delivery was quick and efficient.
Etrailer's fast and simple process made ordering parts worry free. We received all of the parts in one package, and it was earlier than the estimated delivery date.
This website is super easy to navigate and use. I compared their cargo basket to other brands, and their pricing was competitive, and the quality is superior. Super stoked to get this cargo basket!
I'm happy with the quality of the tires I purchased but they are a little bigger than I expected
Please. Holy $#*!. So many emails. I got my part, no need to follow up.
Ordered an item and was shipped out the same day. Got delivered two days later, super fast delivery.
Very helpful staff. Item was in stock and shipped quickly. Exactly as expected.
I ordered a curt wiring harness off Amazon a couple years ago. Had nothing but problems with it. After finally giving in and ordering a new wiring harness from etrailer I am happy to say my trailer lights work perfect now. The install was super easy and all the connections fit perfect. Highly recommend!
Lots of alternatives with accompanying information. Item was delivered in less than two days of ordering.
SCFD #4 is building a brush truck on a cab and chassis of a 2005 F250. When loaded with water the rear of the truck sagged a bit more than we wanted. Installation was a breaze and it worked as promised.
I just got off the phone with Austin and he was so very helpful with a question regarding fit. He helped find out that what I was looking for was indeed what I needed. Great job!
My Curt hitch arrive in 2 days! That was great for free shipping. Install took about an hour. I had help to lift I to position and fasten one bolt on each side. I recomend watching the video prior to install it was helpful. Used a jack on each side. Only needed a few inches for god clearence.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members