etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Your staff was excellent in assisting me with getting the correct part.
Easy peasy quick and found what I wanted. The fitment was perfect and worked like a charge. Fast delivery! Thank you
The parts received were fine without damage. The hitch has been installed successfully without any issue.
Ordered a B&W trailer hitch and locking pin for my F-250. During order placement I noticed the free delivery said 2-days and I choose that but figured it would take 4-5 days like things normally go. Folks it was no lie, from the time I ordered on Wednesday the hitch showed up on my doorstep Friday afternoon and installed on the truck before dinner time. All the way from Missouri to Louisiana. I give it a two thumbs up approval!
"I had a great experience shopping with etrailer.com for a front hitch for my Ford F-150. The website was easy to navigate, the product descriptions were detailed, and the customer reviews helped me make the right choice. Shipping was fast, and the hitch arrived well-packaged with clear installation instructions. Overall, a smooth and hassle-free purchase—I'd definitely shop with etrailer.com again!"
Quick and Professional Service. Delivered on time and as ordered
I didn't want to order a whole awning just because 1 arm broke. I'm happy you guys had it and got it to me super quick thanks
Simply found you're product ordered
Then had great follow up commune
Easy connecting and chatting on line with a sales associate. Everything went through easily. Overall worked well.
Plenty of options and quick shopping process. Been a repeat customer for years.
Ordered the kit for my trailer. Needed to ask questions, called the rep. Always got a call back if no one answered. Once ordered arrived on time and complete. Easy to install and pieces feel of good quality.
Another great experience from ETrailer. Right parts, fast, accurate, well packed.
I received my order damaged. The delivery man threw the package on my porch. 😢
Smooth. Would do business with them again. Friendly support staff.
Good price, quick delivery. Just what I look for in a company I will use again
Needed a replacement center cap for our coach and you all had it in stock and less expensive than the dealer.
They were quick and easy to install, perfect fit, quick shipment.
Our order was received very quickly and there were no issues.
Great experience. Good followup and notifications. Will install this spring.
We made the mistake of not getting all the water out of the faucet and had a hard freeze that caused the shower faucet to break. I really love the replacement we bought from ETrailer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members