etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Previous order was great and this one seems to be too.
Order processing; follow up and delivery was excellent.
Easy to order and great price. The dealer wanted much more for the install
The customer service was amazing. My order was shipped just a couple hours after my order was placed. My racks look amazing. The quality is great.
Had to return because of holes in the vent screen due to sealant and tape being thrown in box on top of screen. Poorly Oackaged!
Great info on the web site.
Thanks again and never disappointed with any order.
Amazing customer service. I left a comment on a video to praise the informative videos. I received a response back within hours -- and I wasn't expecting a reply! Taking that extra moment to let me know my comment had been seen really set etrailer apart from -- and ahead of -- other well-known sites. I was pleasantly surprised at the pricing, though I didn't act *quite* fast enough to catch a sale.
Its a standard web shopping experience, click and click and shop, the perfect fit option works well, in order to get the exact part needed.
The order was picked on February 4th. Arrived the 14th. I live 17 miles from the warehouse. Will call or some other carrier.
The way your product looked it's the best installation I ever seen I've got a 25 tundra and pull a boat a lot my truck just needs a little more support thanks
Always an exceptional purchase experience! Competitive pricing, fast shipping, great customer service.
Quick, simple and efficient. What more needs to be said about the service. Thank you.
I bought a switch from my rvs manufacturer and it did not turn on the pump so I was afraid I would have to replace the pump that could be a costly repair. So I decided to try ordering the switch from your company and very gapping the pump started. I will probably buy a few more since I have several identical switches.
I received my adjustable cross bar for my trailer, product appears solid, I wa a little disappointed that the cross bar showed rust and was not painted, other than that I'm satisfied
They had my exact size I needed, shipping was fast and i installed the new dust caps with no issues.
Needed helper shrimps for my chevy c1500 for a RV trailer. Had looked at Timbren SES. Was able to have it shipped next day. Installing was easy.
I always find what I'm looking for and there is a fast delivery on products that are available. Great place to find RV parts that we need.
Great experience, shipping was fast, and communication about my shipment was excellent.
Easy and fast delivery, question answered very nice and fast too. Not yet installed
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members