etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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A very easy ordering experience, the items arrived very promptly.
The shipping was really fast, the install directions were thorough and the install went really good. Very happy with the purchase.
The website was super helpful in finding my correct tow bar. The installation videos were super helpful as well. Easy install
1 of my 4 bearing kits were missing due to shipping. There was a hole in the box just big enough for them to fall out and of course they did. Lauren was very understanding and got a new set shipped expedited immediately. I had them 2 days later. Thanks Lauren you are awesome!
Quick and easy, took me about an hour. I needed a little help lifting it into place
Ordered and received in a week. Awesome service and great follow up.
ETrailer is my go to retailer for RV parts. I've purchased from them countless times and they haven't let me down yet.
Ordering was easy and delivery was as stated. Everything worked as described on the website. Hard to beat that kind of service. Thanks etrailer.
E-tailer has everything that I have ever needed for any of my trailers. They're my first stop and have never been disappointed in the quality or price. Shipping is fast and easy. They're the best resource in the industry.
Great selection. Fast shipping. Great service.what more is there to say?
.,received the 50 lb box in less than 48 hrs from placing order
Easy to use website. Search on products by vehicle year/make/model is great. Linked video shows what product is and how to install.
Great website to explore their products to find exactly what you want!
It was quite easy to find exactly the hitch I needed, and it was received the very next day!
As expected my order was shipped promptly, packaged adequately, and filled with at least quality looking items (I haven't installed or used yet). I will update my review later after installation and use. That said I anticipate the equipment will work as good as it looks. Great customer service.
I'd been shopping around for an adapter plate and watching this one for quite awhile. I saw this with the label.of missing most hardware and paint scratches for an absolute steal compared to normal. I figured I had majority of things I might need from my current hitch anyway so took the gamble. All I really need is 3 lynch pins but that's easy enough and now I'm all set to start pulling a 5th wheel again.
Found my replacement parts fast and easy. Thank you for keeping them in stock.
After the first order was misaddressed, the second time was "snail mail" and did finally made it. USPS is no wonder where the saying "snail mail" came from.
Product arrived. The box was absolutely shredded in shipping, but, being steel, it was not impacted.
I like being able to put in my car make and model and have all the options come up.
The description gave all the dimensions so I could order the correct skid for our Fischer plow. Easy to order and arrived in just a few days!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members