etrailer has a rating of 4.68 stars from 4,315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with etrailer most frequently mention customer service, fast delivery, and bike rack. etrailer ranks 1st among RV sites.
I'm old, fairly mechanically inclined, totally inexperienced with rebuilding RV trailer hubs/brakes... but seeing the required parts listed along with videos of their installation/adjustment gave me the confidence to do this job. It appears my outer bearing caved in and caused major damage but, thankfully, it came apart as I was backing into my driveway AFTER towing the trailer across a major lake dam and through some complex road construction! Thank you, God!
The website is absolutely horrible, I had to pay extra for shipping because my first attempt at ordering wasn't processed and instead of sending me an email to let me know you called me from a number that looked like spam so I ignored it. It seems like you guys don't want people to place orders with you based on the website. I will only use etrailer when I have to unless the website and ordering experience is updated.
My wiring harness came in a matter of days after I ordered it. The instructions were clear to include photos which really helped. The only thing that the kit did not contain was the proper 30amp fuse which was easily obtained from an auto parts store. Fantastic response time, instructions, and pricing compared to others to include the OEM. Definitely recommend this company for those wishing to buy a hitch kit and accompanying harness.
One of the best online buying experiences I've had in a long time. I originally ordered two items, only to realize I needed a third item a few minutes after placing the order. I was able to call a live rep in the phone to cancel my original order and add my additional item. Not only did they help me with that, but they followed up a few days later to let me know the item had shipped. As someone who works in the service industry, I applaud your staff and work ethics and you've got a customer for life. Thank you!
Simple google search on a part that I needed.
Receiver hitch was very nicely constructed. It's a welded, one piece, assembly. Installation took about 45 minutes with my brothers help. You do have to drill the frame for the mounting bolts, but that was expected. 1/2 in drill bit was the largest needed. I'm happy with the quality of the product, which in my opinion, exceeds the quality of the offerings from Curt or Reese.
Competitive price, detailed description for my specific vehicle, and vehicle specific reviews.
Installing hitch and wiring on 24 Honda Passport very easy. Package arrived quickly. One slight challenge and reason for 4 not 5 stars was that one of the hitch mount holes had to be slightly filed and repainted in order for all the mounting bolts to line up. It wasn't a big deal but made the project take an extra hour. The 4 pin wiring harness was also easy to install. Having a small mirror and flashlight made finding the factory connector easier without removing the side panel. Everything looks and works great.
Great past experience. Good price. Good quality. Easy installation. Good installation videos. Fast delivery.
I needed chains fast for a trip over Mt. Hood in winter and eTrailer delivered. Much, *much* higher quality than what I could have gotten off Amazon or even at my local AutoZone. Incredibly reasonable price, and the slightly faster shipping I paid $22 for was even quicker than I thought due to the speedy order processing by the folks at eTrailer. Fantastic experience, if I ever need tire chains again I know exactly where to buy from!
Highest quality name brand tire chains available with promised delivery when I needed!
Hail storm came through and broke all the vents and the AC cover on our 48' Living Quarters race trailer. Went online the next day, ordered all my parts and they were here to Ohio in 2 days. Easy ordering, fast shipping, fair pricing, and wide selection is why we'll continue buying things as needed from you. Thanks so much again.
Previous experience. Good selection. Items in stock.
Shopping was easy. Everything that I needed was referenced to my chosen vehicle, nice. Wiring harness plug support plate was over-priced. Its just a piece of bent metal with a hole in it!
Received package a little late, box was in bad shape but all components were in good condition. Haven't installed it yet so time will tell
Best price and no shipping
I haven't installed the unit yet so I can't speak to the produce but the purchasing and receipt of the product was a great experience.
The company kept me updated about my order every step of the way from order to processing to shipping and tracking to deliver and follow up with helpful articles and videos. It seems pretty obviously how a company should act but so many don't these days that it feels like white glove service!
You liked to have yr right product, “how to” videos to help me install it for my precise make model year and a great price and good reviews!
It's always a pleasure doing business/purchasing unique items from this American business, one to be proud of!
Excellent customer service, product description on point and fast shipping always.
Would highly recommend!
"Support" your American Small Businesses!
Thanks for all that you do!
Respectfully,
R. White
Offers American made products!
America 1st!
Great...thanks
Product purchased was made in the USA!
Bryce D. Provided very helpful feedback on my unusual situation. His response was somewhat quick and complete.
Our shop has bought many, many products from ETRAILER and 90% of them have been great experiences.including this one. I was asking hard questions to the tech lady helping me and instead of BS her way thru it like alot of people do in some companies, she put me on hold to find out the CORRECT information. When people do that it tells me they care.I dont care if someone doesn't know all the answers to questions as long as they care enough to get the right one.
Great service
Because your team has best best customer service
The directions provided seem to be accurate. I have not yet purchased the wiring harness or attempted the installation. I will have to check back after the installation. The answer to my question was that the procedure in the installation should still be correct. But, the specific difference from the video is that the 12VDC battery in the 2018 Ford Fusion is in the trunk (not the engine bay). So the routing instructions will not apply. But that might be minor. My specific question also had to do with whether I would need the power supply extension wire or not. I'm still not sure that I will need it, unless it is just to use a ring terminal preinstalled on it. A video clip added to the end of the original addressing installation differences on the hybrid would be helpful.
Products used:
I have not purchased this wiring harness. But, I have purchased others from etrailer, and they have been high quality, and easy to install.
Ordered chains for dually truck, front and rear. Order receipt #1-one rear chain received. Called, emailed, explained problem in detail. I was assured the remaining chains would be sent. Order receipt #2-the second rear chain received. Called, emailed, explained. Not sure how many times this has to happen before order fulfillment. Waiting for #3. Unless they receive a call and complaint they will not catch their mistake. This mandates checking every order immediately upon receipt. The support people were friendly. Shipping personnel need to be re-educated for basic math skills. They have lost me as a customer. I want to know that when I get an email stating that my order has been fulfilled that it actually has. 1 star for shipping, 4 stars for support (they did get it wrong again despite explanation and photos) 5 stars for Marti if I actually get my order in only one more delivery.
Tip for consumers:
Check order for completeness immediately upon receipt
Products used:
Multiple on several occasions
Hinge came in round hard cardboard tube. Taped on both ends VERY good. Hinge is unpainted and oily to the feel. (GOOD). I can clean it and spray black paint. Or maybe just leave it. Not sure yet. No holes so I will drill my own where needed.
Seems VERY strong, this is not a cheap flimsy hinge you might think! Very heavy duty.
Also came within a week. Very fast shipping. Thank you
Best price and had exactly what I was looking for.
I purchased a Yakima rooftop rack for my son's 2019 Hyundai Santa Fe. The high quality item arrived on time as advertised and in excellent condition. We installed it today with no complications. Etrailer provided very useful installation videos which helped to interpret the written instructions. This is the third rooftop rack I have purchased from etrailer. My experiences from all three purchases were very similar.
I chose etrailer because of positive prior experiences. Selecting the correct product was easy from the website. Online videos showed what the installation consisted of. Prices were reasonable.
Etrailer- I appreciated their feedback, as I opted for similar tires to what they recommended
Because the trailer manufacturer offered that upgrade.
But, I would suggest they familiarize themselves more with the "steel" trailer tires (e.g. Hankook) as those are becoming more sought out due to blow-out resistance. My friend has those and has not had a blow out in years.
Super fast shipping it was here when it was supposed to be and the road active system came packaged nice not all beat up with a bunch of tape wrapped on it. The RAS was also super fast to install took me 20-30 minutes per side and Ill never have another truck with out one made the most amazing difference with and without the camper.
Things on Etrailer are user friendly and easy to find what you need also the shipping seemed to be faster and I needed the part in a hurry.
I am definitely impressed with e trailer and appreciate the description of product that also includes a description video. It's nice to know ow your getting exactly what you expect when making a purchase. The only downside I experienced was the shipping by UPS was slow 🐌. That's definitely not e trailers fault. 5 stars from me! Thanks!
The bike rack is heavy duty. Also you might I want to add in comments that people may need to put a 2" or 4" hitch lift attachment, It sits low on 2018 Nissan Murano hitch setup. Also the rubber slides on wheel rests could be a little more solid. But if you don't take the wheel rests on and off they are fine. The wheel rest can work for other items such as carts and lawn chairs so I use them in various formations, that is why I take them on and off.
Did a lot of research for a rooftop cargo box and shopped around for the Profile18 from Malone only to find eTrailer had the best price and by far the most informative product page and resources (even watched some really helpful video reviews posted by eTrailer). I've never had a bad experience with eTrailer and this order was no different. The cargo box showed up in immaculate condition, vertically secured to a pallet to prevent crushing, well done!
I’ve dealt with eTrailer in the past and have found them to be very price competitive with unmatched resources and customer service and support. There’s a reason why customers come back to eTrailer, barely any online retailers hit all those marks consistently and it doesn’t go unnoticed. Keep up the good work!
Purchased part for truck and needed it asap, so I paid the uncharge for 3-day shipping. By 4:00pm on 4th day no product; asked for a credit for difference between regular shipping and 3-day uncharge ( seemed a reasonable request) No credit issued only given what I would deem excuses, saying basically its "not our fault" Its 1:00pm 5th day still no product
Best to shop Amazon... fast and service has to be better.
Easy process, fast delivery, product fits perfect and the wiring system was easy.
Thank you so much.
Instructions were easy to follow. Took about 4 hours to install. Mainly due to the 2 bolts above the gas tank. And putting the heat shield back on.2 Heat shield bolts were not accessible from out side of the truck due to frame brackets being in the way but is doable just have to have patience. All in all very happy. Will be going and getting 5th wheel home from storage in 3 or 4 weeks.
Have bought multiple products for you. Have never been disappointed and quick delivery.
Ordered on line very easy but had issues with card going through at first. Found out it just too a minute or two. Was giving a direct line to call back in if any problems. Very Good Customer Service which is why I return to make my next purchase. Please give your staff a Gold Star for your service.
Ok but had trouble with credit card being received. I received Great help from Customer Service. It was answered quickly. I was also givin a direct line to call in if I
Had any issues. Very Nice! 👍
Purchased from before and was very Happy so I returned due to very good service
ETrailer had the part I needed at a great price. Simple online purchase, good communication and fast shipping. They are my main source for trailer parts.
I am a repeat customer and know I will be getting the right part for the right price.
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
Our company dates back to 1946 when we were founded by Henry Bross as a small family business. First an R. V. park and then a service station with the intention of serving the local neighborhood, a need for quality parts and accessories at an affordable price quickly became apparent. The company began growing to serve an ever larger market, and in 1976 we constructed a massive new showroom, warehouse, and installation facility that quickly became a regional destination. Customers began traveling from all of the surrounding states to get the supplies they needed and were unable to find locally, or for a fair price. We have always maintained installation facilities staffed with experts, to make sure that the parts we are selling are of high quality and work the way they are supposed to. With the advent of the internet, our company made the natural progression to use our extensive facilities, experience, and expertise to begin serving a nationwide customer base. In recent years, we have added to our shipping, warehouse, and installation facilities to make sure that we are always able to serve our customer's needs. Now in its third generation, etrailer.com has kept the dedication to quality and service you expect, while growing to be the leading retailer of custom fit towing parts and vehicle accessories.
etrailer.com accessories warehouse
Massive warehouse, shipping, and installation facilities along with employees and management that have a deep history and passion for automotive accessories means that etrailer.com is able to deliver the top quality, custom fit supplies you need at a price that will fit your budget. We use our decades of experience to make sure the parts we offer are of the highest quality, and from manufacturers that can be trusted. We use our enormous buying power, modern facilities, and efficient shipping networks to make sure the prices you pay are as low as possible.
etrailer.com towing parts warehouse
Our modern installation facilities allow our expert installers and customer service representatives to actually install and use the items we sell. This means that if you have a question, trouble with an installation, or problems using a part, you can get real help, from a real person, with the expertise needed to solve your problem.
etrailer.com is the world's leading online retailer of custom fit towing accessories. We carry thousands of vehicle accessories, such as custom fit trailer hitches for over 3,800 different vehicles, performance chips, heavy duty towing supplies, bike racks, cargo carriers, step bars, tonneau covers, lights, car covers, floor mats. We also carry and extensive selection of trailer parts, R. V. Supplies with about 2,500 custom fit trailer, RV and motorhome items. We are continually adding to products and information to our site that will make your vehicle, trailer, or RV more useful and more fun.
Our decades of experience, with over 75 years in business and enormous buying power ensure that you will get quality parts, and excellent service, at a great price.