• etrailer

etrailer

Overview

etrailer has a rating of 4.62 stars from 3,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with etrailer most frequently mention customer service, fast delivery, and bike rack. etrailer ranks 1st among RV sites.

  • Service
    382
  • Value
    169
  • Quality
    139

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.2%
Positive
1,851
Neutral
55
Negative
60

Instant Feedback

122
See all photos

What reviewers want you to know

Positive highlights

  • Thank you for your information regarding the Truck Mount 2-bike Rack for my 2015 Lincoln MKZ.
  • The installation videos they provide are very informative and help get the job done correctly.

Critical highlights

  • Not very satisfied with their customer service are the return Policy.
  • Here we have a trailer Hitch company that have no trailer Hitch.
How would you rate etrailer?
Top Positive Review

“I'm old, fairly mechanically inclined, totally inexperienced...”

MrDan
2/12/24

I'm old, fairly mechanically inclined, totally inexperienced with rebuilding RV trailer hubs/brakes... but seeing the required parts listed along with videos of their installation/adjustment gave me the confidence to do this job. It appears my outer bearing caved in and caused major damage but, thankfully, it came apart as I was backing into my driveway AFTER towing the trailer across a major lake dam and through some complex road construction! Thank you, God!

Top Critical Review

“The website is absolutely horrible, I had to pay extra...”

No
1/12/24

The website is absolutely horrible, I had to pay extra for shipping because my first attempt at ordering wasn't processed and instead of sending me an email to let me know you called me from a number that looked like spam so I ignored it. It seems like you guys don't want people to place orders with you based on the website. I will only use etrailer when I have to unless the website and ordering experience is updated.

Reviews (3,011)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (844) bike rack (106) installation videos (202) roof rack (54) trailer hitch (136)
Thumbnail of user jbk21
JB
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I haven't installed the unit yet so I can't speak to the produce but the purchasing and receipt of the product was a great experience.

The company kept me updated about my order every step of the way from order to processing to shipping and tracking to deliver and follow up with helpful articles and videos. It seems pretty obviously how a company should act but so many don't these days that it feels like white glove service!

Reason I chose this business:

You liked to have yr right product, “how to” videos to help me install it for my precise make model year and a great price and good reviews!

Thumbnail of user chipc66
1 review
0 helpful votes
March 10th, 2024
Verified purchase
• Updated review

Our shop has bought many, many products from ETRAILER and 90% of them have been great experiences.including this one. I was asking hard questions to the tech lady helping me and instead of BS her way thru it like alot of people do in some companies, she put me on hold to find out the CORRECT information. When people do that it tells me they care.I dont care if someone doesn't know all the answers to questions as long as they care enough to get the right one.

Reason I chose this business:

Great service

Etrailer phone support employees are the best!
July 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because your team has best best customer service

Thumbnail of user repeats1
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

I purchased a Yakima rooftop rack for my son's 2019 Hyundai Santa Fe. The high quality item arrived on time as advertised and in excellent condition. We installed it today with no complications. Etrailer provided very useful installation videos which helped to interpret the written instructions. This is the third rooftop rack I have purchased from etrailer. My experiences from all three purchases were very similar.

Reason I chose this business:

I chose etrailer because of positive prior experiences. Selecting the correct product was easy from the website. Online videos showed what the installation consisted of. Prices were reasonable.

Thumbnail of user integrityg1
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I am definitely impressed with e trailer and appreciate the description of product that also includes a description video. It's nice to know ow your getting exactly what you expect when making a purchase. The only downside I experienced was the shipping by UPS was slow 🐌. That's definitely not e trailers fault. 5 stars from me! Thanks!

Thumbnail of user joer1735
Joe
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Did a lot of research for a rooftop cargo box and shopped around for the Profile18 from Malone only to find eTrailer had the best price and by far the most informative product page and resources (even watched some really helpful video reviews posted by eTrailer). I've never had a bad experience with eTrailer and this order was no different. The cargo box showed up in immaculate condition, vertically secured to a pallet to prevent crushing, well done!

Reason I chose this business:

I’ve dealt with eTrailer in the past and have found them to be very price competitive with unmatched resources and customer service and support. There’s a reason why customers come back to eTrailer, barely any online retailers hit all those marks consistently and it doesn’t go unnoticed. Keep up the good work!

Thumbnail of user richarde1653
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Instructions were easy to follow. Took about 4 hours to install. Mainly due to the 2 bolts above the gas tank. And putting the heat shield back on.2 Heat shield bolts were not accessible from out side of the truck due to frame brackets being in the way but is doable just have to have patience. All in all very happy. Will be going and getting 5th wheel home from storage in 3 or 4 weeks.

Reason I chose this business:

Have bought multiple products for you. Have never been disappointed and quick delivery.

Thumbnail of user jumpmanb
1 review
0 helpful votes
March 25th, 2024
Verified purchase

I purchased the Rhino-Rack Vortex Aero Crossbars - Aluminum - Black - 46" (kit) very late at night,
By 4pm the very next day I received all the hardware. The crossbars arrived later in the week.
I love the fact that when you place an order on etrailer, you can follow every bit of the process, who received the order, who pulled the order and who shipped the order. Thanks Everyone at etrailer!

P.S. The Roof bars fit like a glove.

Reason I chose this business:

The pricing and availability was main point of purchase!

Thumbnail of user daleh219
2 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

An impressive catalog for a wide range of trailer parts. Reasonable prices distributed by a USA company. Very helpful installation videos as well. Customer service immediately answered my call when I needed to add another item to my order. Very willing to help, friendly, and knowledgeable. A few weeks later, I ordered more parts.

Reason I chose this business:

Wide variety of parts for a wide variety of trailer sizes.

Thumbnail of user kenj337
1 review
0 helpful votes
February 27th, 2023

Bryce D. Provided very helpful feedback on my unusual situation. His response was somewhat quick and complete.

Thumbnail of user peterm3275
1 review
0 helpful votes
March 11th, 2024
Verified purchase

The hitch arrived as promised and was easier to install than the reviews stated. You do need to block it up on one side or have a helper. Total time for a 65-year-old man to install it was 20 minutes. I don't think you even have to remove the bumper support pins. I did and that was very easy also.
Highly recommend this hitch for the 2023 Rogue.
Enjoy!
Peter

Reason I chose this business:

Price and delivery time

Thumbnail of user abec42
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

The product was delivered. Super quick fit, absolutely perfectly. The diagram was a little off, but if you're not an idiot, you won't have a problem, figuring out what parts of the under cares need to be trimmed. Hold it up see where it hits. Remove material, rinse, and repeat.

Reason I chose this business:

I chose E trailer because of the reviews and comments that you could tell or from actual people and not paid for or scripted by the manufacture

Thumbnail of user tonyb928
1 review
0 helpful votes
October 11th, 2021

The directions provided seem to be accurate. I have not yet purchased the wiring harness or attempted the installation. I will have to check back after the installation. The answer to my question was that the procedure in the installation should still be correct. But, the specific difference from the video is that the 12VDC battery in the 2018 Ford Fusion is in the trunk (not the engine bay). So the routing instructions will not apply. But that might be minor. My specific question also had to do with whether I would need the power supply extension wire or not. I'm still not sure that I will need it, unless it is just to use a ring terminal preinstalled on it. A video clip added to the end of the original addressing installation differences on the hybrid would be helpful.

Products used:
I have not purchased this wiring harness. But, I have purchased others from etrailer, and they have been high quality, and easy to install.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgef1024
1 review
0 helpful votes
November 15th, 2022
Verified purchase

Ordered chains for dually truck, front and rear. Order receipt #1-one rear chain received. Called, emailed, explained problem in detail. I was assured the remaining chains would be sent. Order receipt #2-the second rear chain received. Called, emailed, explained. Not sure how many times this has to happen before order fulfillment. Waiting for #3. Unless they receive a call and complaint they will not catch their mistake. This mandates checking every order immediately upon receipt. The support people were friendly. Shipping personnel need to be re-educated for basic math skills. They have lost me as a customer. I want to know that when I get an email stating that my order has been fulfilled that it actually has. 1 star for shipping, 4 stars for support (they did get it wrong again despite explanation and photos) 5 stars for Marti if I actually get my order in only one more delivery.

Tip for consumers:
Check order for completeness immediately upon receipt

Products used:
Multiple on several occasions

Service
Value
Shipping
Quality
Thumbnail of user paulj1973
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Installing hitch and wiring on 24 Honda Passport very easy. Package arrived quickly. One slight challenge and reason for 4 not 5 stars was that one of the hitch mount holes had to be slightly filed and repainted in order for all the mounting bolts to line up. It wasn't a big deal but made the project take an extra hour. The 4 pin wiring harness was also easy to install. Having a small mirror and flashlight made finding the factory connector easier without removing the side panel. Everything looks and works great.

Reason I chose this business:

Great past experience. Good price. Good quality. Easy installation. Good installation videos. Fast delivery.

Thumbnail of user papaeh
1 review
0 helpful votes
February 29th, 2024
Verified purchase

The Furrion camera I bought six years ago had a lens that had become so scratched it was like looking through a cloud. I bought a new one elsewhere, but it was only compatible with the Vision S monitor. Etrailer was the only site that would sell me the monitor separately, and at the best price. They also delivered it really fast. I should have started with them in the first place. Lesson learned for next time!

Reason I chose this business:

Availability and low prices. I’ve bought other items from them in the past as well, and I’ve never been disappointed.

Thumbnail of user davel301
1 review
0 helpful votes
January 13th, 2019

Etrailer- I appreciated their feedback, as I opted for similar tires to what they recommended
Because the trailer manufacturer offered that upgrade.
But, I would suggest they familiarize themselves more with the "steel" trailer tires (e.g. Hankook) as those are becoming more sought out due to blow-out resistance. My friend has those and has not had a blow out in years.

Thumbnail of user cjk45
CJ
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Super fast shipping it was here when it was supposed to be and the road active system came packaged nice not all beat up with a bunch of tape wrapped on it. The RAS was also super fast to install took me 20-30 minutes per side and Ill never have another truck with out one made the most amazing difference with and without the camper.

Reason I chose this business:

Things on Etrailer are user friendly and easy to find what you need also the shipping seemed to be faster and I needed the part in a hurry.

Thumbnail of user scooterd1
1 review
1 helpful vote
June 30th, 2018

The bike rack is heavy duty. Also you might I want to add in comments that people may need to put a 2" or 4" hitch lift attachment, It sits low on 2018 Nissan Murano hitch setup. Also the rubber slides on wheel rests could be a little more solid. But if you don't take the wheel rests on and off they are fine. The wheel rest can work for other items such as carts and lawn chairs so I use them in various formations, that is why I take them on and off.

Value
Thumbnail of user lovingm7
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Easy to order, quick to receive and the product fit my needs perfectly. I was having a hard time finding a sewer pipe cap that gave me some leverage while taking off and putting it on. This one does a great job!

Reason I chose this business:

The company had the product that I was looking for

Thumbnail of user brianm855
2 reviews
0 helpful votes
September 11th, 2019

Purchased part for truck and needed it asap, so I paid the uncharge for 3-day shipping. By 4:00pm on 4th day no product; asked for a credit for difference between regular shipping and 3-day uncharge ( seemed a reasonable request) No credit issued only given what I would deem excuses, saying basically its "not our fault" Its 1:00pm 5th day still no product
Best to shop Amazon... fast and service has to be better.

Thumbnail of user mikeb3674
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Kit came quick and fit plug & play. No splicing, just had to add a ground lead (included) per instructions. Video on the website was excellent & gave me all I needed to know.

Reason I chose this business:

Repeat customer

Thumbnail of user scotty523
1 review
0 helpful votes
June 20th, 2023
Verified purchase

Easy process, fast delivery, product fits perfect and the wiring system was easy.
Thank you so much.

Thumbnail of user nonen145
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Love e-trailer, everything was perfect. Wish the tires were manufactured a little sooner instead of 1.5 years ago but it's fine, we will see how they hold up to the Florida sun.

Reason I chose this business:

Experience and size tires

Thumbnail of user to140
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Fast processing and quick delivery. It comes with different backing plates but we didn't need to use them. The product fit perfectly in existing spot! Easy to install!

Thumbnail of user dg581
1 review
0 helpful votes
June 6th, 2023
Verified purchase

ETrailer had the part I needed at a great price. Simple online purchase, good communication and fast shipping. They are my main source for trailer parts.

Reason I chose this business:

I am a repeat customer and know I will be getting the right part for the right price.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

Business History

Our company dates back to 1946 when we were founded by Henry Bross as a small family business. First an R. V. park and then a service station with the intention of serving the local neighborhood, a need for quality parts and accessories at an affordable price quickly became apparent. The company began growing to serve an ever larger market, and in 1976 we constructed a massive new showroom, warehouse, and installation facility that quickly became a regional destination. Customers began traveling from all of the surrounding states to get the supplies they needed and were unable to find locally, or for a fair price. We have always maintained installation facilities staffed with experts, to make sure that the parts we are selling are of high quality and work the way they are supposed to. With the advent of the internet, our company made the natural progression to use our extensive facilities, experience, and expertise to begin serving a nationwide customer base. In recent years, we have added to our shipping, warehouse, and installation facilities to make sure that we are always able to serve our customer's needs. Now in its third generation, etrailer.com has kept the dedication to quality and service you expect, while growing to be the leading retailer of custom fit towing parts and vehicle accessories.

etrailer.com accessories warehouse
Massive warehouse, shipping, and installation facilities along with employees and management that have a deep history and passion for automotive accessories means that etrailer.com is able to deliver the top quality, custom fit supplies you need at a price that will fit your budget. We use our decades of experience to make sure the parts we offer are of the highest quality, and from manufacturers that can be trusted. We use our enormous buying power, modern facilities, and efficient shipping networks to make sure the prices you pay are as low as possible.

etrailer.com towing parts warehouse
Our modern installation facilities allow our expert installers and customer service representatives to actually install and use the items we sell. This means that if you have a question, trouble with an installation, or problems using a part, you can get real help, from a real person, with the expertise needed to solve your problem.

etrailer.com is the world's leading online retailer of custom fit towing accessories. We carry thousands of vehicle accessories, such as custom fit trailer hitches for over 3,800 different vehicles, performance chips, heavy duty towing supplies, bike racks, cargo carriers, step bars, tonneau covers, lights, car covers, floor mats. We also carry and extensive selection of trailer parts, R. V. Supplies with about 2,500 custom fit trailer, RV and motorhome items. We are continually adding to products and information to our site that will make your vehicle, trailer, or RV more useful and more fun.

Our decades of experience, with over 75 years in business and enormous buying power ensure that you will get quality parts, and excellent service, at a great price.

Company Representative

Thumbnail of user rachaelh41
Rachael H.
etrailer.com Customer Service
Typically does not respond to reviews

How do I know I can trust these reviews about etrailer?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about etrailer?