The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Rear mounting holes weren't large enough and needed to be enlarged. Add at least an hour to assembly.
The only problem I had with my delivery was that the driver told me he was not allowed to deliver it to my RV lot number. I had to meet him at the front of the park and help him load it onto the back of my truck.
Always get great service here, but the box this was shipped in was crazy heavy duty and monstrous for what was in it
ETrailer has a lot of online resources, they were very helpful when choosing which hitch and wiring harness to get. My order was delivered very quickly.
I'd give them 5 stars, but I'm taking a star away because I don't like the "Free Shipping on Orders Over $99* Only 4 Hours 5 Minutes Remaining *Available Within The Contiguous USA"
The free shipping resets every day, I think they should just own it, instead of trying to convince shoppers that they have to act right now. It feels like a scam.
Just the same, I feel like I got a good price, and I did some price shopping.
I have not installed the hitch yet, perhaps I'll get around to updating the review once I get it installed.
Finally decided to try the RAS system for the truc me since I bought a bigger camper. Ordered it hoping it would get here in time for an install before our new camping trip. Arrived in plenty of time! Opened it up and went through the instructions and got to the install. So, advice…read instructions from start to finish before starting! LOL. I thought they sent the wrong ones and then I read the instructions and then said, oh yea, forgot that part. Ha ha. Anyway, there's always a better way to do things based on your situation and vehicle. So after a few different attempts, finally got my groove and install went just fine. As always…take your time, double check everything before tightening down! Anyway, completed the install and then took it for a quick drive. Real happy with it! Will be trying it with the camper next week. Again, thanks to the etrailer peeps for getting it to me on time, since Murphy's Law resides in my garage, I wanted plenty of time to do the install right…and they delivered! Literally. Thanks again and will look forward to the next orderb
Item came fast you gave me several installers one of them was very cheap and did a great job I thank you so much for that
Perfect for my 2024 Tundra and hope better experience while towing my travel trailer
My order arrived as promise and it was boxed nicely. Thanks!
It was quick and easy to find the product I needed. Price was reasonable for the better quality
Easy directions & solid quality! The instructions, directions, and materials are excellent.
As always great support from the etrailer web site. Love the reviews and detailed information to help make informed decisions
Jesus Christ guys I got my package, if I didn't I would have reached out.
I've received way too many emails concerning this.
Stop. Just stop.
Quick delivery. Site is easy to navigate. They have the products I was looking first- Rhino specifically.
The hitch was very well made and fit like a glove. The online instructions were spot on and extremely helpful. I ordered the curt wiring harness as well - the included instructions were way off - sent us on a wild goose chase for the car pigtail that wasn't there. On line forum got us straight
I ordered a blue ox baseplate for my 2021 ram 1500 and a curt wiring horness. The blue ox fit perfectly and wasn't to bad to install. The wiring horness was easy to install but after it was all done I had a issue with the break light on the driver side not working. After about a hour of testing I learned that the problem was with the wiring horness it had a bad resistor or it was installed backwards not letting the power to go through to the taillight on the driver side. It was a easy fix once I figured it out. The only issue was I started this adventure on Saturday and when I called for help the youg lady was unable to help me and the number she gave me for help was closed untile Monday. Best advice is start your project when the place you are buying from is open 😆. When I talk with them on Monday they said what I did was good and I shouldn't have any trouble. If I did to just call and they would help me get it fixed right away. It's all you can ask for!
I ordered two wheel and tires which did not fit my trailer which was my fault. The lug nut spacing on my trailer was 2 5/8" and the one they sent was 3". I should have measured a little closer so I had to take the new tires off the wheels they sent and put them on my old wheels.
It was easy to order the part that I needed for my vehicle, ordering the part was made simple. I installed the trailer hitch receiver and everything lined up. I highly recommend etrailer.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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