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etrailerReviews 18,895

3.8
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,211 reviews
North Carolina
1 review
0 helpful votes
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Grateful
March 22, 2025

Product was great. What I needed. No issues. Worked perfectly as described.

Date of experience: March 11, 2025
Illinois
1 review
0 helpful votes
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Rear mounting holes weren't large enough and needed to be enlarged. Add at least an hour to assembly.

Date of experience: March 11, 2025
Florida
1 review
0 helpful votes
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Delivery was timely.
March 21, 2025

The only problem I had with my delivery was that the driver told me he was not allowed to deliver it to my RV lot number. I had to meet him at the front of the park and help him load it onto the back of my truck.

Date of experience: March 11, 2025
Washington
1 review
0 helpful votes
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Packaging was way too big
March 21, 2025

Always get great service here, but the box this was shipped in was crazy heavy duty and monstrous for what was in it

Date of experience: March 11, 2025
Colorado
1 review
0 helpful votes
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Fast accurate shipping
March 21, 2025

ETrailer has a lot of online resources, they were very helpful when choosing which hitch and wiring harness to get. My order was delivered very quickly.

I'd give them 5 stars, but I'm taking a star away because I don't like the "Free Shipping on Orders Over $99* Only 4 Hours 5 Minutes Remaining *Available Within The Contiguous USA"

The free shipping resets every day, I think they should just own it, instead of trying to convince shoppers that they have to act right now. It feels like a scam.

Just the same, I feel like I got a good price, and I did some price shopping.
I have not installed the hitch yet, perhaps I'll get around to updating the review once I get it installed.

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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Finally decided to try the RAS system for the truc me since I bought a bigger camper. Ordered it hoping it would get here in time for an install before our new camping trip. Arrived in plenty of time! Opened it up and went through the instructions and got to the install. So, advice…read instructions from start to finish before starting! LOL. I thought they sent the wrong ones and then I read the instructions and then said, oh yea, forgot that part. Ha ha. Anyway, there's always a better way to do things based on your situation and vehicle. So after a few different attempts, finally got my groove and install went just fine. As always…take your time, double check everything before tightening down! Anyway, completed the install and then took it for a quick drive. Real happy with it! Will be trying it with the camper next week. Again, thanks to the etrailer peeps for getting it to me on time, since Murphy's Law resides in my garage, I wanted plenty of time to do the install right…and they delivered! Literally. Thanks again and will look forward to the next orderb

Date of experience: March 11, 2025
Florida
1 review
0 helpful votes
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Well satisfied
March 21, 2025

Item came fast you gave me several installers one of them was very cheap and did a great job I thank you so much for that

Date of experience: March 11, 2025
California
1 review
0 helpful votes
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Perfect fit
March 21, 2025

Perfect for my 2024 Tundra and hope better experience while towing my travel trailer

Date of experience: March 11, 2025
New York
1 review
0 helpful votes
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RECEIVED AS STATED
March 21, 2025

My order arrived as promise and it was boxed nicely. Thanks!

Date of experience: March 11, 2025
Connecticut
1 review
0 helpful votes
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Quick, easy process
March 21, 2025

It was quick and easy to find the product I needed. Price was reasonable for the better quality

Date of experience: March 11, 2025
Rhode Island
1 review
0 helpful votes
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It was a great buying experience had the hitch in just a few days was easy to assemble and it fit my Chevy 3500 perfectly

Date of experience: March 11, 2025
Maryland
2 reviews
0 helpful votes
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Looks good and fits like it should!
March 21, 2025

Easy directions & solid quality! The instructions, directions, and materials are excellent.

Date of experience: March 11, 2025
Virginia
1 review
0 helpful votes
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Great Support
March 21, 2025

As always great support from the etrailer web site. Love the reviews and detailed information to help make informed decisions

Date of experience: March 11, 2025
Michigan
1 review
0 helpful votes
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Stop bothering me
March 21, 2025

Jesus Christ guys I got my package, if I didn't I would have reached out.

I've received way too many emails concerning this.

Stop. Just stop.

Date of experience: March 11, 2025
Colorado
1 review
0 helpful votes
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Great service
March 21, 2025

Quick delivery. Site is easy to navigate. They have the products I was looking first- Rhino specifically.

Date of experience: March 11, 2025
Arizona
1 review
0 helpful votes
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Great hitch, website info best ever
March 21, 2025

The hitch was very well made and fit like a glove. The online instructions were spot on and extremely helpful. I ordered the curt wiring harness as well - the included instructions were way off - sent us on a wild goose chase for the car pigtail that wasn't there. On line forum got us straight

Date of experience: March 11, 2025
New York
1 review
0 helpful votes
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Issue but resolved very quickly.
March 21, 2025

I ordered a blue ox baseplate for my 2021 ram 1500 and a curt wiring horness. The blue ox fit perfectly and wasn't to bad to install. The wiring horness was easy to install but after it was all done I had a issue with the break light on the driver side not working. After about a hour of testing I learned that the problem was with the wiring horness it had a bad resistor or it was installed backwards not letting the power to go through to the taillight on the driver side. It was a easy fix once I figured it out. The only issue was I started this adventure on Saturday and when I called for help the youg lady was unable to help me and the number she gave me for help was closed untile Monday. Best advice is start your project when the place you are buying from is open 😆. When I talk with them on Monday they said what I did was good and I shouldn't have any trouble. If I did to just call and they would help me get it fixed right away. It's all you can ask for!

Date of experience: March 10, 2025
Oregon
1 review
0 helpful votes
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Average.
March 21, 2025

I looked online and I found what I wanted right here on their site so I ordered it. It showed up and it was what I was expecting.

Date of experience: March 11, 2025
New Jersey
1 review
0 helpful votes
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Fast response
March 21, 2025

I ordered two wheel and tires which did not fit my trailer which was my fault. The lug nut spacing on my trailer was 2 5/8" and the one they sent was 3". I should have measured a little closer so I had to take the new tires off the wheels they sent and put them on my old wheels.

Date of experience: March 11, 2025
Arizona
1 review
0 helpful votes
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Great service!
March 21, 2025

It was easy to order the part that I needed for my vehicle, ordering the part was made simple. I installed the trailer hitch receiver and everything lined up. I highly recommend etrailer.

Date of experience: March 11, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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