The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Tried to install on a 1995 Ford F250- the frame kit did not fit like it was supposed to. Also the directions suck- there were 2 different set of directions for my year of truck and both didn't work
Super heavy duty tongue jack. Can't wait to get it installed.
Got my product in a timely matter. E trailer was the only RV parts company that had the exact match I was looking for. I will order from them again.
The product I ordered was exactly what I ordered. Received my order finally after 10 days. Although don't think this the fault of e-trailer
Installation was good. Not finished with wiring. Should be complete in a couple days.
I was a little confused, Although I ordered 1 setup, it came in 2 different shipments.
The hitch arrived in the time frame promised but with the box torn open in places. The hitch had paint scraped off but the bag of hardware was in there. I installed the hitch alone, following the video. I used a jack to jockey the hitch around until I could bolt it in. You will have to fight with the bumper cover a bit too. All in all, a nice hitch and perfect fit.
Good experience. Will use in future. Already pass information to family and friends.
Will definitely do business with again! Fast shipping! Super nice folks!
No issues, came on time. I like the personal information in the tracking of who processes, packed and shipped my order. It humanizes the people behind the operation.
I ordered a bathroom light fixture & it is just as described & my husband installed it the day it arrived. It looks beautiful & if I need more update light fixtures I'll definitely order from here.
I tried to use household faucets for my rv bathroom for higher water pressure. Unfortunately I had to find and buy all the connectors to hook it up and it always leaked. RV faucets and house faucets standards are not the same.
So I found a pair faucets that I wanted on etrailer. They connected right up with no extra parts or connectors. They look great and ZERO leaks.
Product was easy to order and install using the instructions provided in the online videos. Very pleased with purchase experience.
Ordered a stealth hitch for a VW hatchback and had it in 2 days, incredible
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Had what I needed. Equalizer didn't even have them.
Screws were missing and the seal tape was too short. I had to use my own screws and used caulking instead of the seal tape.
First one received was not keyed correctly for handle and deadbolt. They replaced it with a corrected one which was just as it was promised. Very friendly customer service.
Ordered the B&M turnover ball hitch and additional stuff on the 1st + free shipping and got it on the 5th. Can't ask for any more than that!
Simple and easy to do business with and they had what I needed
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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