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etrailerReviews 18,895

3.8
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,211 reviews
California
1 review
0 helpful votes
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Didn't fit like it was supposed to
March 21, 2025

Tried to install on a 1995 Ford F250- the frame kit did not fit like it was supposed to. Also the directions suck- there were 2 different set of directions for my year of truck and both didn't work

Date of experience: March 11, 2025
California
1 review
0 helpful votes
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Etrailer and product are both great
March 21, 2025

Super heavy duty tongue jack. Can't wait to get it installed.

Date of experience: March 11, 2025
Pennsylvania
1 review
0 helpful votes
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Great service
March 21, 2025

Got my product in a timely matter. E trailer was the only RV parts company that had the exact match I was looking for. I will order from them again.

Date of experience: March 11, 2025
Illinois
1 review
0 helpful votes
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Rv refrigerator parts
March 21, 2025

The product I ordered was exactly what I ordered. Received my order finally after 10 days. Although don't think this the fault of e-trailer

Date of experience: March 11, 2025
Washington
1 review
0 helpful votes
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Trailer brake kit
March 21, 2025

Installation was good. Not finished with wiring. Should be complete in a couple days.

Date of experience: March 11, 2025
New Jersey
1 review
0 helpful votes
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F250 order
March 21, 2025

I was a little confused, Although I ordered 1 setup, it came in 2 different shipments.

Date of experience: March 11, 2025
Minnesota
1 review
0 helpful votes
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2025 Mazda CX-5 S Select
March 21, 2025

The hitch arrived in the time frame promised but with the box torn open in places. The hitch had paint scraped off but the bag of hardware was in there. I installed the hitch alone, following the video. I used a jack to jockey the hitch around until I could bolt it in. You will have to fight with the bumper cover a bit too. All in all, a nice hitch and perfect fit.

Date of experience: March 9, 2025
Maryland
1 review
0 helpful votes
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Perfect and easy order on line
March 21, 2025

Good experience. Will use in future. Already pass information to family and friends.

Date of experience: March 11, 2025
Tennessee
1 review
0 helpful votes
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Great company to order from!
March 20, 2025

Will definitely do business with again! Fast shipping! Super nice folks!

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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Great experience
March 20, 2025

No issues, came on time. I like the personal information in the tracking of who processes, packed and shipped my order. It humanizes the people behind the operation.

Date of experience: March 10, 2025
Arizona
1 review
0 helpful votes
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Excellent service
March 20, 2025

I ordered a bathroom light fixture & it is just as described & my husband installed it the day it arrived. It looks beautiful & if I need more update light fixtures I'll definitely order from here.

Date of experience: March 10, 2025
Texas
1 review
0 helpful votes
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Glad I went to etrailer.com
March 20, 2025

I tried to use household faucets for my rv bathroom for higher water pressure. Unfortunately I had to find and buy all the connectors to hook it up and it always leaked. RV faucets and house faucets standards are not the same.
So I found a pair faucets that I wanted on etrailer. They connected right up with no extra parts or connectors. They look great and ZERO leaks.

Date of experience: March 5, 2025
Washington
1 review
0 helpful votes
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Hitch
March 20, 2025

One part had to be modified a little bit to fit but in the end it's in and will work as it should

Date of experience: March 9, 2025
North Carolina
1 review
0 helpful votes
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Good product, great service.
March 20, 2025

Product was easy to order and install using the instructions provided in the online videos. Very pleased with purchase experience.

Date of experience: March 10, 2025
Missouri
1 review
0 helpful votes
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Lightning fast shipping, great product
March 20, 2025

Ordered a stealth hitch for a VW hatchback and had it in 2 days, incredible

Date of experience: March 10, 2025
Alabama
2 reviews
0 helpful votes
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$$$$$$$$$
March 20, 2025
Updated review

😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

Date of experience: March 10, 2025

Equalizer frame brackets
May 24, 2023
Previous review

Had what I needed. Equalizer didn't even have them.

Date of experience: May 24, 2023
Washington
1 review
0 helpful votes
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Missing items
March 20, 2025

Screws were missing and the seal tape was too short. I had to use my own screws and used caulking instead of the seal tape.

Date of experience: March 10, 2025
Oklahoma
1 review
0 helpful votes
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Door handle/lock replacement
March 20, 2025

First one received was not keyed correctly for handle and deadbolt. They replaced it with a corrected one which was just as it was promised. Very friendly customer service.

Date of experience: March 10, 2025
Minnesota
1 review
0 helpful votes
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Seamless and fast
March 20, 2025

Ordered the B&M turnover ball hitch and additional stuff on the 1st + free shipping and got it on the 5th. Can't ask for any more than that!

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
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Dependable and helpful
March 20, 2025

Simple and easy to do business with and they had what I needed

Date of experience: March 10, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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