E*TRADE

E-Trade was okay for the most part. Unfortunately, when it comes to saving my User ID, I have a very short memory. I don't save that info on to my computer for good reason.

So when I went back on E-Trade to recover my User ID, I was shocked that they didn't have my web address on record. I typed out my email address and they wanted me to verify my phone number. I put my phone number in, and they said they couldn't find it in the records, despite the fact that I had put my phone number in during the process of opening my damn account! I thought I may have made put in the wrong address, so I put in my second email address. They said if they found the address in their records, they would send me the ID within five minutes. Five minutes, ten minutes, fifteen minutes... NOTHING! As for customer service, FORGET IT! It's not even worth wasting my time.
E-Trade was good for me until it wasn't.

This company stinks. 2 hour hold times for weeks and even after 4 hours they don't answer. They make it impossible to take any of your money out.

AVOID ETRADE AT ALL COSTS

1 star is over rating this crap company

The Etrade app took $1000 dollars from my account then my password didn't work from the moment it took my money, I tried to reset my password but I also had to reset my username first, despite making them less than 3 minutes prior. I have yet to get my $1000 back, as their website and app won't allow me to transfer my money back to my bank, nor does it let me invest it. NOT ONLY THAT, THE CUSTOMER SERVICE LEFT ME ON HOLD FOR 3 HOURS! This is not an exaggeration! I hung up after that, and I tried to call them again another weekday, and they yet again left me on hold for 45 minutes until I gave up. Etrade is a horrible buggy mess of an app, both on mobile and web browser, and their customer service is the worst I've experienced in my life. Do not trust it, it will steal your money and waste your time. Even their confirmation emails were sent to me 14 hours after I had finished making my account.

LAST 2 WEEKS I HAVE EXPERIENCED ETRADE DRAINING MY CHECKING ACCOUNT FROM $3,000.00 TO ZERO. CREDIT CARD PAYMENTS WENT INTO DEFAULT
NO RETURN CALLS. THE LATEST AFTER THEY FOUND MR $3,000.00, IT WENT TO $15,500. OBVIOUSLY I AM LOOKING FOR A NEW BROKERAGE FIRM

By far one of the worst online investment companies out there. They love charging you for thing they can't quantify like maintenance fees. There customer support is also absolutely terrible

I transferred all of my money into a premium savings account for a higher interest rate.
I then set up my bank so that I could wire transfer money to pay bills.
When I went to wire money they locked my account.
I've submitted every document they requested, went through every verification process they have and spent the last 4 days on the phone with customer service ( you can't get past them to talk to anyone who can make a decision) they promise some one will call you back they never will. It's now day 5 with no pathway to getting my account unlocked so I can pay my bills. DO NOT DO BUSINESS WITH E-TRADE THIS COMPANY HAS NO CONCERN FOR THEIR CUSTOMERS.

I would give them Negative Stars!

First for OTC stocks their "FREE" service charges $6.95 each trade to BUY or SELL!

Now I switched to another company that DOESN'T charge for OTC, the charged $75 to transfer my portfolio. I HAVE LESS THAN $2000 in value. Would've been cheaper to pay the seller fees and repurchase.

The worst brokerage I ever dealt with. Unauthorized trade, securities disappearing from account and inability to get in touch with them, this is what you'll get if you choose them as your broker

I opened a solo 401k and have spent numerous hours on the phone trying to get my account removed from restricted status so I can purchase equities. Their support is so bad it almost seems like they don't want or care about customers. I speak to support and they tell me they took care of it and my account will be activated again. I call back 3 days later and someone else tells me they need more information or the other person didn't submit it. I DO NOT RECOMMENDED ETRADE!

I have several accts with other brokerages and wanted to see if E-Trade had a decent tool for Mutual Funds and ETFs and found a very poor;y thought out tool...no simple way to view 1/3/5/10/life returns, in fact even when using the drop-down to view a 3 year the results did not give me any info...I am usually a fairly tech-savvy person, so if I missed something, it wasn't easily found and for me, it means time to move on. Now I am looking to reverse my transfer of money to the new acct and my on-hold time is greater than 30 mins. On a Saturday evening? Call a real platform and get help in 2-5 mins. Another sign I need to move on from E TRADE.

0 Notifications, 0 Phone Calls, noticed a pop up on app to call bank at *******331 to resolve issue. Well you will get 0 help, after numerous phone calls to resolve. They said all they can do is "send an email". I asked if I can get a phone number for the department. They said they don't have one because they don't deal with customers, but not worry "they don't take that long, only a couple of days". RIDICULOUS reply. Then I asked would be it faster to resolve by visiting a branch? Their reply "You could try… but I doubt they would be able to help you". I have 0 access to use my available Checking funds. Which means delays in my bills. STAY FAR FAR AWAY from opening a bank account here. There representatives are fine it's not them, no one has ever been rude to me. It's the banks procedures, it's not their fault they aren't given the tools to be actually helpful. It's like a Call Center… passing on messages. The people who actually handle everything will never speak with you and takes day(s)/or week(s) to resolve. Their complete structure is GARBAGE.

They allowed hundreds of thousands of dollars to be hacked from my account as well as my parents. The hacker was able to attach his account to my own without my knowledge or consent as if he were a family member. He then stole my funds and put them into his own account instantaneously and continued to take funds for several days. I discovered the fraud transfers, reported the issues and told them about it and they said that they would remove the fraudulent account and block their ability to make any more fraudulent accounts. 8 days later, with the same fraudulent account that should have been blocked, he hacked into my parents account and attempted to steal more money. He then took the funds from any accounts that were linked and took their information as well. Their response has not only been rude, but entirely malicious to the point that we will be removing the remaining funds. I have many different existing banks where the hacker tried to get in and they were immediately blocked. Your money is absolutely not secure with Etrade or Morgan Stanley if they remain as indifferent about their jobs to secure your banking data as they were with mine.

For the past month we have been called by both legitimate and fraudulent banks, opening credit cards, accounts and paypal purchases in our names. It is difficult, if not impossible to fight everything because every morning there is something new.

I HAVE BEEN A CUSTOMER AT E TRADE FOR 20 YEARS. ALWAYS BEEN THE BEST QUICK PERFECT PHONE SERVICE. THEY RECENTLY PARTNERED UP WITH MORGAN STANLY BANK TRIED TO CALL THIS MORNING TO CONFIRM WHEN MY CD MATURES I WAS PUT ON HOLD FOR 90 MINS NEVER NOT THRU I GUESS IF THEY CAN NOT GET A HANDLE ON THIS SOON I WILL DUMP THEM SAD *******331 CALL AND VERIFY FOR YOURSELF.

I receive a warning while trying to access my account through turbo tax that my account is locked for suspicious activity. Ok, but the problem is there is no way to unlock your account unless you call in and speak to someone in customer service. 2 attempts and over 90 minutes I get no where except a list of what to do. Upload a signed letter and copy of drivers license. 5 days later my account is still locked. No trades are allowed all this time. I call again, oh call back you have to talk to account activation and they are not in until 0900. Wait another hour and talk to a pleasant rep by the name of a car, but only to find out my account still remains locked after three more days. Also, allegedly they say my account was not locked from turbo tax but the suspicious activity occurred in November. I was able to trade after this date so do they know what they are doing? I will be stopping my biweekly deposit, removing my cash amount and going with another company that will allow me to unlock online and not waste 4 plus hours on the phone and cause me to lose out on some good trading opportunities.

My husband who dies recently has $600 in etrade. It has taken 4 months to get anyone to call me and a complaint to the SEC directly.
Still not resolved. ETrade does not answer their phone number.

These guys are thieves
WHEN YOU BUY MARKET PRICE, it's supposed to sell it to you RIGHT AWAY, well that doesn't happen
Example I BUY TSLA AT 100 shares of TSLA at $800
Quickly it moves up to $810
Myself quickly too, sell at market $809
BUT THE BUG THEY HAVE PUTS MY MARKET PRICE ORDER ON THE SIDE, it never sells, because everything on your side FREEZES, so when everything comes back
Now TSLA is at $780
And instead of making a profit you end up WITH A BIG LOSS,
This same thing has happened to me 150 times