eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
It was fast and easy.
Very easy
Very easy
Na
Very clear and easy
Ty very much fast and convienant
Excellent
There wasn't room for my complete credit card #. The Master Card icon was in the way. I h ope you got it.
Easy to fill out form, intuitive user interface, clearly labeled fields for information.
Website is almost easy to navigate but not quite
There were,added charges made that,cause,my charge card people to call me for a fraud alert.
I,called,this.company and they,denied doing so. However, My credit.card company,told me the extra
Charges were removed. I will,never use this company again.
No
Every thing was quick and easy there needs to be abetter way of saying what thae actual payment is and not what you estimate it be because my estimated amount was 54.00 and I had to pay 218.00
Very easy to follow
I feel that your company took advantage of me. I was trying to reach the Palm Beach Gardens office to renew my registration and somehow your web site popped up. After I put in my information and credit card, I was never told of any agency fees or shown the total amount that I would be charged. It was a complete surprise and shock to see an invoice for $70.00 for a $36.00 tag! I am an 85 year old widow and have always been careful of my dealings on line. When I called to complain, your representative was kind enough to refund a good part of the agency fees, but I cannot approve of your way of doing busine
Expecting only the decal sticker years of expiration but there's a discrepancy on my order issued me two plates for my cars. I requested two years renewal for my two cars,one renewed two years but the other only one year. My cars years 2006 and 2009 but still issued me two new plates which I don't need it right now. I feel you just want to make money. I was told when I spoke to Ben that every ten years, Florida laws needs to issue a new plate but my question was my cars is 2006 and 2009. Never mind since it's there already I will keep it and I hope you will send me a notice in 2016 for the car that will expire in 2016. Thank you anyway.
A BIT CONFUSING
Quick service but kinda expensive.
Great
So quick and easy! Thank you!
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.